Student Services Officer

Company Description

Western Sydney University International College (WSUIC) is a TEQSA accredited Higher Education Provider, located in Parramatta (Sydney). WSUIC offers University Foundation Studies and Diploma programs for students that have not met the direct entry requirements into Bachelor degrees at Western Sydney University. The college is a Joint Venture between Western Sydney University and Navitas.

Ranked in the top 2% of universities worldwide, Western Sydney University is a modern, forward-thinking, research-led institution at the heart of Australia’s fastest-growing and most economically significant region. The University is ranked #1 globally and nationally in the Times Higher Education University Impact Rankings (2022, 2023, 2024 and 2025) for its commitment to the United Nations’ Sustainable Development Goals.

Navitas is a leading global education provider that has helped generations of learners transform their lives through education.

Job Description

The Student Services Officer is responsible for providing high quality reception services to internal and external stakeholders of the College. This is the first point of contact for enquiries. The main responsibilities of the role include provision of information and assistance to students, University and College staff, education agents and the general public via face-to-face, email, internet and telephone interactions as well as ensure the reception area is professionally maintained and customers are dealt with proficiently and to the utmost standards. The Student Services Officer is also assisting with general administrative activities.

Key Results Areas and Duties:
•Organise student engagement activities (eg. events and excursions) and ensure a positive student experience;
•Identify students with potential academic or personal issues and refer them to appropriate WSU support services such as WSU Welfare;
•Provide high quality reception and student administration for the College including attending to student-related matters such as enrolment, student fees, special consideration applications, Leave of Absence applications, withdrawal applications and progression to Western Sydney University;
•Ensure the efficient management of incoming calls, including enquiry referral in accordance with operational guidelines;
•Arrange freight, courier deliveries;
•Maintain campus facilities;
•Schedule student appointments;
•Maintain and update student records on the student management system;
•Maintain student forms for reception;
•Provide administrative assistance with general office duties including photocopying, printing and filing as required;
•General upkeep and maintenance of student common areas, office space store rooms, teaching staff room and kitchen areas;
•Arrange equipment maintenance;
•Undertake ordering and maintenance of stationary, office machines and kitchen supplies;
•Organise and order catering as required and assistance with all College events; and
•Other general duties as required.

Qualifications

Essential
•Completion of a diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience or an equivalent combination of relevant experience and/or education/training;
•Well-developed administration and communication skills that include a high level of accuracy and an attention to detail that allows the appointee to undertake basic financial transactions and data entry processes;
•Demonstrated commitment to the provision of high standards of customer service in a cross- cultural environment, including the ability to communicate professionally and confidently with students, external clients and agents and academic and administrative staff at all levels of the organisation;
•Demonstrated computer literacy in standard operating systems such as Microsoft Word, Excel and Outlook; and
•Demonstrated ability to work effectively in a busy team environment.
 

Desirable
•Previous experience in an education environment
•Previous experience in organising student events and excursions

Additional Information

Diversity Equity and Inclusion 

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. 

How to Apply

Applications are assessed upon receipt. To view other opportunities, please visit navitas.com/careers. 

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a Working with Children Check and undergo a Police Check