Student Experience & Communications Officer

Company Description

Help shape how we connect with students.

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team, renewed focus on innovation and growth, and a commitment to student success, we're building on our 139-year legacy to shape the future of higher and vocational education in Australia.

We're seeking a passionate and creative Student Experience & Communications Officer to join our Operations team in this newly created role.

Supporting more than 8,000 students across our campuses nationally, you'll play a key role in delivering engaging, student-centred communications that help students feel informed, connected and supported throughout their journey—from enrolment and orientation through to graduation

Job Description

What you'll do

• Develop and coordinate communications across the student lifecycle.
• Create engaging content for email, SMS, newsletters, digital platforms and student resources.
• Support and deliver campaigns promoting orientation, wellbeing initiatives, student events and support services.
• Maintain student-facing content, FAQs and communication resources.
• Support the promotion of Student Representative Council (SRC) initiatives and student engagement activities.
• Use feedback and data insights to improve communication effectiveness and student engagement.

Qualifications

What you'll bring

Essential

• Degree or Diploma in Communications, Marketing, Public Relations, Journalism, Business, or a related discipline.
• Experience writing professional communications for diverse audiences.
• Experience coordinating bulk email, SMS, or digital communications.
• Experience developing promotional content, campaigns, and communication materials.
• Exceptional written and verbal communication skills, with the ability to translate complex information into clear, student-friendly messaging.
• Strong organisational, stakeholder management and project coordination skills.
• A collaborative, proactive and student-focused approach.
• Current Employee Working with Children Check (Victoria), or the ability to obtain one prior to commencement.

Desirable

• Experience within higher education, vocational education or the international education sector.
• Experience using CRM, student management or communication platforms.
• Experience with Canva, Adobe Creative Suite or similar design tools.

Additional Information

Why join Acknowledge Education?

Now is the perfect time to join AE. With strong momentum, a clear vision for the future and the backing of the UP Education Group, we're investing in our people and creating opportunities to make a genuine impact.

We offer:

• Opportunities for growth and career development.
• $1,500 annual professional development allowance.
• Health insurance discounts through Bupa.
• A supportive and collaborative team passionate about student success.
• The opportunity to contribute in a fast-moving organisation where ideas turn into action.

At Acknowledge Education, we value diversity and welcome applications from people of all backgrounds and experiences. Our students come from diverse communities, and we strive to reflect that diversity in our workforce.

Apply now and help shape the student experience at Acknowledge Education.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.