SRE Engineer

#Careers

JC 1483593

Qualifications

·        Strong experience supporting production systems hosted on AWS, including EC2, VPC, ALB/NLB, RDS, Lambda, and EKS.

·        Hands-on experience with incident management and 24/7 production support models.

·        Proficiency with monitoring and observability tools such as CloudWatch, Dynatrace, and Quantum Metric.

·        Experience building and maintaining monitoring dashboards.

·        Strong troubleshooting skills across infrastructure, networking, and application layers.

·        Working knowledge of CI/CD pipelines and AWS deployment processes.

·        Experience working with databases and Unix/Linux environments.

Key Responsibilities

Incident Management and Production Support

·        Provide Level 1 and Level 2 support for production incidents across AWS-hosted applications and infrastructure.

·        Triage incidents by identifying root causes, distinguishing infrastructure issues from application defects, and restoring service within defined SLAs.

·        Escalate code-level defects to development teams with clear diagnostics, supporting logs, and impact assessments.

·        Participate in on-call rotations, major incident bridges, and post-incident reviews.

·        Investigate application defects, configuration issues, and infrastructure anomalies reported through monitoring tools or user incidents.

Monitoring and Operational Health

·        Perform regular health checks across applications, infrastructure, and AWS services.

·        Monitor system health using CloudWatch, Dynatrace, Quantum Metric, and Thousand Eyes.

·        Respond proactively to s related to resource utilization, latency, errors, and availability.

·        Maintain and improve monitoring and observability dashboards.