Sr Subject Matter Expert (Support&Ops)

HCLTech
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📍 Chennai, India

About this role

Job Summary

L3 Windows & Virtualization Engineers act as the primary support layer responsible for monitoring systems, handling incidents, performing initial troubleshooting, and ensuring timely escalation while maintaining SLA compliance and operational stability.

Key Responsibilities

  • Strong knowledge of Windows OS and server administration. 

  • Hands-on experience with AD, DNS, DHCP, and user management. 

  • Handle user accounts, password issues, and access management. 

  • Monitor server health, uptime, disk usage, and performance. 

  • Restart services and analyze event logs for troubleshooting. 

  • Perform network troubleshooting (ping, tracert, nslookup). 

  • Manage file permissions, printers, and RDP access issues. 

  • Administer VMware environment (VM lifecycle, snapshots, cloning). 

  • Perform VM creation, migration, and resource management. 

  • Ensure HA, DRS, and cluster load balancing. 

  • Manage datastores and storage (SAN/NAS basics). 

  • Support backup solutions (Veeam, snapshots, restore). 

  • Handle vCenter and ESXi installation, configuration, and troubleshooting. 

  • Perform patching, upgrades, and SSL certificate management. 

  • Configure virtual networking (vSwitch, port groups, VLANs). 

  • Integrate automation tools (vRA, third-party tools). 

  • Coordinate vendor cases (VMware/Microsoft) and track RCA. 

  • Perform performance tuning, capacity planning, and RCA. 

  • Implement Windows patching, backup, and security hardening. 

  • Administer IIS, file servers, and clustering (Failover/Always On). 

  • Handle AD migration, OS upgrades, and Azure AD hybrid setup. 

  • Perform advanced PowerShell and PowerCLI scripting. 

  • Support RDS farm setup and troubleshooting. 

  • Perform replication, SRM configuration, and DR operations. 

  • Analyze dumps, crashes, and advanced system issues. 

  • Handle vulnerability remediation and compliance management. 

Skill Requirements

Other Requirements

Excellent knowledge of Windows VMware along with understanding 

Frequently Asked Questions

Is the salary disclosed for the Sr Subject Matter Expert (Support&Ops) position at HCLTech?
The salary for this Sr Subject Matter Expert (Support&Ops) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Subject Matter Expert (Support&Ops) position at HCLTech located?
This Sr Subject Matter Expert (Support&Ops) role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Subject Matter Expert (Support&Ops) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Subject Matter Expert (Support&Ops) job at HCLTech posted?
This Sr Subject Matter Expert (Support&Ops) position at HCLTech was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Subject Matter Expert (Support&Ops)
HCLTech
Apply for this role ↗

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