Sr Subject Matter Expert (Support&Ops)

Job Summary

The Platform Engineer is responsible for operational support, monitoring, administration, and incident response for Dollar General\'s Google Cloud Platform (GCP) environment. This role provides day-to-day support for Google Kubernetes Engine (GKE), cloud-native applications, cloud infrastructure services, monitoring platforms, and deployment operations. Primary Responsibilities GCP Platform Operations • Monitor and support production and non-production GCP environments. • Perform operational administration of GCP services and resources. • Support provisioning and configuration of cloud infrastructure using approved standards. • Troubleshoot cloud resource, connectivity, IAM, and service availability issues. • Assist with cloud platform upgrades and maintenance activities. • Support cloud migrations and new application onboarding efforts. Google Kubernetes Engine (GKE) • Monitor GKE cluster health and performance. • Troubleshoot pods, deployments, namespaces, services, ingress controllers, and node-related issues. • Support workload deployments using established CI/CD pipelines. • Assist with cluster maintenance, upgrades, and patching activities. • Validate platform functionality following updates and maintenance windows. • Escalate complex platform issues to Senior and Principal Engineers. Incident Management & Operational Support • Respond to infrastructure and platform alerts. • Participate in 24x7 on-call rotation as required. • Troubleshoot production incidents and service disruptions. • Perform initial root cause investigations. • Escalate unresolved issues according to support procedures. • Document remediation actions and incident outcomes. • Ensure issues are resolved within defined service level objectives. Monitoring & Observability • Monitor platform health using enterprise observability tools. • Review logs, dashboards, metrics, and alerts. • Support operational reporting and service reviews. • Identify performance issues and capacity concerns. • Assist with monitoring dashboard improvements. Infrastructure as Code & Automation • Execute infrastructure deployments using approved Terraform modules. • Support cloud automation efforts led by Senior Engineers. • Maintain existing infrastructure templates and deployment pipelines. • Create basic automation scripts to improve operational efficiency. • Participate in Git-based deployment workflows. Security & Compliance • Support cloud security best practices. • Assist with IAM role management and access reviews. • Support vulnerability remediation and platform patching. • Participate in compliance initiatives and security audits. • Follow established governance and operational standards. Required Technical Skills Google Cloud Platform (GCP) Experience supporting and administering: • Google Kubernetes Engine (GKE) • Compute Engine • Cloud Storage • Cloud Logging • Cloud Monitoring • Identity and Access Management (IAM) • Virtual Private Cloud (VPC) • Load Balancing • Cloud DNS Kubernetes Working knowledge of: • Pods • Deployments • Services • Ingress • ConfigMaps • Secrets • Namespaces • Helm • kubectl Operating Systems • Linux administration • System troubleshooting • Bash scripting • Operating system patching and maintenance DevOps & Automation • Git • Terraform • CI/CD concepts • GitHub or GitLab • Basic Python or Shell scripting Monitoring & Logging Experience with one or more: • Google Cloud Operations Suite • Prometheus • Grafana • Dynatrace • Splunk Required Experience • 2–5 years of IT Infrastructure, Cloud Operations, or Platform Support experience. • 1+ years supporting Google Cloud Platform environments. • 1+ years supporting Kubernetes or containerized workloads. • Experience supporting Linux-based systems in production environments. • Experience troubleshooting application and infrastructure incidents. Preferred Qualifications Certifications • Google Associate Cloud Engineer • Google Professional Cloud Developer (preferred) • Google Professional Cloud DevOps

Key Responsibilities

The Platform Engineer is responsible for operational support, monitoring, administration, and incident response for Dollar General\'s Google Cloud Platform (GCP) environment. This role provides day-to-day support for Google Kubernetes Engine (GKE), cloud-native applications, cloud infrastructure services, monitoring platforms, and deployment operations. Primary Responsibilities GCP Platform Operations • Monitor and support production and non-production GCP environments. • Perform operational administration of GCP services and resources. • Support provisioning and configuration of cloud infrastructure using approved standards. • Troubleshoot cloud resource, connectivity, IAM, and service availability issues. • Assist with cloud platform upgrades and maintenance activities. • Support cloud migrations and new application onboarding efforts. Google Kubernetes Engine (GKE) • Monitor GKE cluster health and performance. • Troubleshoot pods, deployments, namespaces, services, ingress controllers, and node-related issues. • Support workload deployments using established CI/CD pipelines. • Assist with cluster maintenance, upgrades, and patching activities. • Validate platform functionality following updates and maintenance windows. • Escalate complex platform issues to Senior and Principal Engineers. Incident Management & Operational Support • Respond to infrastructure and platform alerts. • Participate in 24x7 on-call rotation as required. • Troubleshoot production incidents and service disruptions. • Perform initial root cause investigations. • Escalate unresolved issues according to support procedures. • Document remediation actions and incident outcomes. • Ensure issues are resolved within defined service level objectives. Monitoring & Observability • Monitor platform health using enterprise observability tools. • Review logs, dashboards, metrics, and alerts. • Support operational reporting and service reviews. • Identify performance issues and capacity concerns. • Assist with monitoring dashboard improvements. Infrastructure as Code & Automation • Execute infrastructure deployments using approved Terraform modules. • Support cloud automation efforts led by Senior Engineers. • Maintain existing infrastructure templates and deployment pipelines. • Create basic automation scripts to improve operational efficiency. • Participate in Git-based deployment workflows. Security & Compliance • Support cloud security best practices. • Assist with IAM role management and access reviews. • Support vulnerability remediation and platform patching. • Participate in compliance initiatives and security audits. • Follow established governance and operational standards. Required Technical Skills Google Cloud Platform (GCP) Experience supporting and administering: • Google Kubernetes Engine (GKE) • Compute Engine • Cloud Storage • Cloud Logging • Cloud Monitoring • Identity and Access Management (IAM) • Virtual Private Cloud (VPC) • Load Balancing • Cloud DNS Kubernetes Working knowledge of: • Pods • Deployments • Services • Ingress • ConfigMaps • Secrets • Namespaces • Helm • kubectl Operating Systems • Linux administration • System troubleshooting • Bash scripting • Operating system patching and maintenance DevOps & Automation • Git • Terraform • CI/CD concepts • GitHub or GitLab • Basic Python or Shell scripting Monitoring & Logging Experience with one or more: • Google Cloud Operations Suite • Prometheus • Grafana • Dynatrace • Splunk Required Experience • 2–5 years of IT Infrastructure, Cloud Operations, or Platform Support experience. • 1+ years supporting Google Cloud Platform environments. • 1+ years supporting Kubernetes or containerized workloads. • Experience supporting Linux-based systems in production environments. • Experience troubleshooting application and infrastructure incidents. Preferred Qualifications Certifications • Google Associate Cloud Engineer • Google Professional Cloud Developer (preferred) • Google Professional Cloud DevOps

Skill Requirements

The Platform Engineer is responsible for operational support, monitoring, administration, and incident response for Dollar General\'s Google Cloud Platform (GCP) environment. This role provides day-to-day support for Google Kubernetes Engine (GKE), cloud-native applications, cloud infrastructure services, monitoring platforms, and deployment operations. Primary Responsibilities GCP Platform Operations • Monitor and support production and non-production GCP environments. • Perform operational administration of GCP services and resources. • Support provisioning and configuration of cloud infrastructure using approved standards. • Troubleshoot cloud resource, connectivity, IAM, and service availability issues. • Assist with cloud platform upgrades and maintenance activities. • Support cloud migrations and new application onboarding efforts. Google Kubernetes Engine (GKE) • Monitor GKE cluster health and performance. • Troubleshoot pods, deployments, namespaces, services, ingress controllers, and node-related issues. • Support workload deployments using established CI/CD pipelines. • Assist with cluster maintenance, upgrades, and patching activities. • Validate platform functionality following updates and maintenance windows. • Escalate complex platform issues to Senior and Principal Engineers. Incident Management & Operational Support • Respond to infrastructure and platform alerts. • Participate in 24x7 on-call rotation as required. • Troubleshoot production incidents and service disruptions. • Perform initial root cause investigations. • Escalate unresolved issues according to support procedures. • Document remediation actions and incident outcomes. • Ensure issues are resolved within defined service level objectives. Monitoring & Observability • Monitor platform health using enterprise observability tools. • Review logs, dashboards, metrics, and alerts. • Support operational reporting and service reviews. • Identify performance issues and capacity concerns. • Assist with monitoring dashboard improvements. Infrastructure as Code & Automation • Execute infrastructure deployments using approved Terraform modules. • Support cloud automation efforts led by Senior Engineers. • Maintain existing infrastructure templates and deployment pipelines. • Create basic automation scripts to improve operational efficiency. • Participate in Git-based deployment workflows. Security & Compliance • Support cloud security best practices. • Assist with IAM role management and access reviews. • Support vulnerability remediation and platform patching. • Participate in compliance initiatives and security audits. • Follow established governance and operational standards. Required Technical Skills Google Cloud Platform (GCP) Experience supporting and administering: • Google Kubernetes Engine (GKE) • Compute Engine • Cloud Storage • Cloud Logging • Cloud Monitoring • Identity and Access Management (IAM) • Virtual Private Cloud (VPC) • Load Balancing • Cloud DNS Kubernetes Working knowledge of: • Pods • Deployments • Services • Ingress • ConfigMaps • Secrets • Namespaces • Helm • kubectl Operating Systems • Linux administration • System troubleshooting • Bash scripting • Operating system patching and maintenance DevOps & Automation • Git • Terraform • CI/CD concepts • GitHub or GitLab • Basic Python or Shell scripting Monitoring & Logging Experience with one or more: • Google Cloud Operations Suite • Prometheus • Grafana • Dynatrace • Splunk Required Experience • 2–5 years of IT Infrastructure, Cloud Operations, or Platform Support experience. • 1+ years supporting Google Cloud Platform environments. • 1+ years supporting Kubernetes or containerized workloads. • Experience supporting Linux-based systems in production environments. • Experience troubleshooting application and infrastructure incidents. Preferred Qualifications Certifications • Google Associate Cloud Engineer • Google Professional Cloud Developer (preferred) • Google Professional Cloud DevOps

Other Requirements

The Platform Engineer is responsible for operational support, monitoring, administration, and incident response for Dollar General\'s Google Cloud Platform (GCP) environment. This role provides day-to-day support for Google Kubernetes Engine (GKE), cloud-native applications, cloud infrastructure services, monitoring platforms, and deployment operations. Primary Responsibilities GCP Platform Operations • Monitor and support production and non-production GCP environments. • Perform operational administration of GCP services and resources. • Support provisioning and configuration of cloud infrastructure using approved standards. • Troubleshoot cloud resource, connectivity, IAM, and service availability issues. • Assist with cloud platform upgrades and maintenance activities. • Support cloud migrations and new application onboarding efforts. Google Kubernetes Engine (GKE) • Monitor GKE cluster health and performance. • Troubleshoot pods, deployments, namespaces, services, ingress controllers, and node-related issues. • Support workload deployments using established CI/CD pipelines. • Assist with cluster maintenance, upgrades, and patching activities. • Validate platform functionality following updates and maintenance windows. • Escalate complex platform issues to Senior and Principal Engineers. Incident Management & Operational Support • Respond to infrastructure and platform alerts. • Participate in 24x7 on-call rotation as required. • Troubleshoot production incidents and service disruptions. • Perform initial root cause investigations. • Escalate unresolved issues according to support procedures. • Document remediation actions and incident outcomes. • Ensure issues are resolved within defined service level objectives. Monitoring & Observability • Monitor platform health using enterprise observability tools. • Review logs, dashboards, metrics, and alerts. • Support operational reporting and service reviews. • Identify performance issues and capacity concerns. • Assist with monitoring dashboard improvements. Infrastructure as Code & Automation • Execute infrastructure deployments using approved Terraform modules. • Support cloud automation efforts led by Senior Engineers. • Maintain existing infrastructure templates and deployment pipelines. • Create basic automation scripts to improve operational efficiency. • Participate in Git-based deployment workflows. Security & Compliance • Support cloud security best practices. • Assist with IAM role management and access reviews. • Support vulnerability remediation and platform patching. • Participate in compliance initiatives and security audits. • Follow established governance and operational standards. Required Technical Skills Google Cloud Platform (GCP) Experience supporting and administering: • Google Kubernetes Engine (GKE) • Compute Engine • Cloud Storage • Cloud Logging • Cloud Monitoring • Identity and Access Management (IAM) • Virtual Private Cloud (VPC) • Load Balancing • Cloud DNS Kubernetes Working knowledge of: • Pods • Deployments • Services • Ingress • ConfigMaps • Secrets • Namespaces • Helm • kubectl Operating Systems • Linux administration • System troubleshooting • Bash scripting • Operating system patching and maintenance DevOps & Automation • Git • Terraform • CI/CD concepts • GitHub or GitLab • Basic Python or Shell scripting Monitoring & Logging Experience with one or more: • Google Cloud Operations Suite • Prometheus • Grafana • Dynatrace • Splunk Required Experience • 2–5 years of IT Infrastructure, Cloud Operations, or Platform Support experience. • 1+ years supporting Google Cloud Platform environments. • 1+ years supporting Kubernetes or containerized workloads. • Experience supporting Linux-based systems in production environments. • Experience troubleshooting application and infrastructure incidents. Preferred Qualifications Certifications • Google Associate Cloud Engineer • Google Professional Cloud Developer (preferred) • Google Professional Cloud DevOps