Sr Subject Matter Expert (Support&Ops)

Job Summary

L3 Role: Email Security Engineer

Role Summary

Responsible for advanced administration, troubleshooting, and operational support of enterprise security platforms including email security and data protection. Acts as the technical escalation point for complex incidents, platform optimization, vendor management, root cause analysis, and service improvement initiatives.

Key Responsibilities

Preferred Skills

• Secure Email Gateway platforms (Cisco ESA, Proofpoint, Mimecast, Microsoft Defender for Office 365, or equivalent)
• Microsoft Purview or equivalent data protection solutions
• File access governance or identity governance solutions
• Microsoft 365 security and compliance concepts
• Email security, anti-phishing, anti-malware, and content filtering technologies

Experience

• 5 to 7 + years in Security Operations, Security Engineering, Email Security, Messaging Security, Data Protection, or Security Platform Administration.
• Experience providing L3 support in enterprise environments.
• Experience leading technical troubleshooting and root cause analysis activities.

Skill Requirements

Key Responsibilities

Security Platform Administration

• Provide advanced support for secure email gateway, email protection, and messaging security platforms.
• Manage and optimize security policies, alerting, filtering, and detection capabilities.
• Support administration and escalation activities across data protection and governance technologies.
• Perform platform health assessments and recommend improvements.
• Support onboarding of new use cases, policies, and business requirements.

Incident & Problem Management

• Act as the L3 escalation point for complex technical issues.
• Conduct root cause analysis for recurring incidents and service disruptions.
• Coordinate troubleshooting activities with internal and external stakeholders.
• Drive resolution of high-priority incidents and platform issues.

Vendor & Technical Governance

• Engage OEM and vendor support teams for product-related issues.
• Review product advisories, defects, and recommended fixes.
• Maintain technical documentation, support procedures, and knowledge articles.
• Participate in change reviews and technical assessments.

Service Improvement

• Identify opportunities to optimize platform performance and operational efficiency.
• Review operational metrics and recurring issues.
• Recommend process and technology improvements.
• Mentor junior team members and provide technical guidance.

Mandatory Skills

• Experience supporting enterprise security platforms such as Email Security, Data Protection, Compliance, Messaging Security, or Governance solutions.
• Strong troubleshooting and problem-solving skills.
• Experience managing security incidents and escalations.
• Experience working with OEM/vendor support teams.
• Understanding of security policy administration and governance processes.
• Experience in enterprise operational support environments.

Other Requirements