Sr Program Director
HCLTech
Sr Program Director
About this role
Job Summary
Role Overview
A Global Service Delivery Manager (SDM) ensures the seamless delivery of IT and business services to clients, maintaining high standards of performance, customer satisfaction, and operational efficiency. The role is both strategic and operational, requiring strong leadership, stakeholder management, and process governance.
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Key Responsibilities
Client & Stakeholder Engagement
· Serve as the primary point of contact for clients, including CXO-level stakeholders
· Lead monthly and quarterly executive reviews and service improvement plans
· Build and maintain strong relationships with internal and external teams across geographies
· Enhancing current Landscape
Service Operations & Delivery
· Oversee service desk, field services, IP telephony, and platform operations
· Monitor service delivery performance metrics and ensure adherence to SLAs
· Coordinate incident, problem, change, and release management following ITIL standards
Team Leadership & Development
· Manage large global teams (200+ members in some cases)
· Guide and mentor service desk staff, ensuring professional development and performance balance
· Conduct regular training and performance evaluations
Process & Compliance
· Develop and maintain service delivery policies, procedures, and documentation
· Ensure compliance with organizational and regulatory standards, including risk and data security
· Participate in change management and service acceptance processes
Strategic Planning & Innovation
· Align service delivery goals with business and IT strategies
· Identify opportunities for business development and service expansion
· Lead transition and transformation initiatives within the service domain
· Leading Bids and new deal discussions
· Ready for frequent travels
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Required Skills & Qualifications
· Min 20 Years of IT experience
· Bachelor’s degree in business administration, IT, or related field
· Minimum 15 years of experience in IT service delivery, with at least 10 year in team management
· Strong understanding of ITIL, Six Sigma, ISO standards, and compliance frameworks
· Excellent communication, leadership, and stakeholder management skills
· Experience in managing P&L, budgeting, and KPI tracking
· Must be willing for adhoc travels
Key Responsibilities
· Strong understanding of ITIL, Six Sigma, ISO standards, and compliance frameworks
Skill Requirements
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Sr Program Director position at HCLTech?
The salary for this Sr Program Director role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Program Director position at HCLTech located?
This Sr Program Director role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Program Director position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Program Director job at HCLTech posted?
This Sr Program Director position at HCLTech was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Program Director
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.