Sr. Manager - Export Compliance

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This role is responsible for the development, management and implementation of compliance processes, procedures and system interfaces with Ingram Micro’s ERP and WMS.  This position also manages day to day operations and projects, ensuring programs adhere to all US export control laws and regulations. 

Your role: 

Global Trade Compliance System Development and Maintenance

• Operationalize export regulations and requirements through the development and ongoing management of systemic controls, implementing processes and maintaining performance.

• Ensure systematic enhancements are implemented while adhering to all regulatory requirements and timelines.

• Turn complex compliance requirements into scalable processes while ensuring compliance and facilitating trade.

• Seek automation opportunities and leverage technologies to support global export processes.

• Serve as the internal advisor to the Information Technology departments to interpret compliance related questions and ERP and WMS system setup.

• Develop, maintain and support compliance tools and databases

• Maintain Compliance Tables and data in all ERP and WMS systems, ensuring timely updates as a result of regulatory changes

• Create documentation for all systemic processes and enhancements

Manage day to day Operations and compliance projects

• Manage daily operations of Global Trade Compliance Center of Excellence

• Develop and maintenance of processes and related SOP’s to ensure compliance with export laws and regulations

• Partner and work collaboratively with all business units, including external customers and vendors as it relates to outbound international shipping, resolves problems and recommends corrective action when needed

• Work closely with Export Order Management team to continuously improve processes and streamline daily operations and procedures.

• Supports issue resolution and Compliance systems support for Ingram Micro regions outside North America.

• Coordinates and supports ALC Operations for export shipments, export documentation, and compliance with AES filing

• Communicates and provides training across all ALCs Operations regarding updates to export shipment processes and procedures

• From a project management perspective, oversees development, testing, implementation and ongoing performance of new process requirements for compliance operations.

• Facilitates and supports team’s training and development programs

Performance Metrics and Analysis

• Define, create and implement compliance metrics focused on identifying gaps and encouraging optimization initiatives that work towards performance improvement and be able to drive efficiencies through continuous improvement within trade processes and functions.

• Continuously improve global/regional metrics to streamline and track functional processes.

• Conduct analyses and reporting on functions that are deemed necessary by the management team

• Report performance and risks of global trade compliance operations through compliance scorecards.

• Develop action plans as a result of data analysis, to by creating and/or compiling data or schedule; program, service and/or product recommendations as well as other financial or policy data.

Compliance Audits and Risk assessment

• Support the identification, analysis and prioritization of compliance-based risks; communicate potential impacts to leadership

• Conduct annual internal and external audits of trade compliance program, policies and procedures.  Standardize and enforce best-practice methods across all business units through periodic risk assessments and audits.

• Utilize risk assessment reports to drive targeted efforts in monitoring and auditing to ensure risks are mitigated and resolved appropriately.

• Identify and report any trade compliance violations (or potential violations) and assist/lead investigation, preparing documentation and corrective actions as needed.

• Maintain awareness of changing export control laws and regulations and provide analysis regarding applicability and impact to company as well as existing company products and technologies, as well as export policies and procedures.

• Conduct analyses and reporting on functions that are deemed necessary by the management team

LEAN and Continuous process improvements

• Establish, implement and continuously improve global/regional metrics to streamline and track functional processes

• Independently identify opportunities and complete analytics within Compliance and Export Operations to gain efficiencies, reduce costs and improve service.

• Develop and support data analytics to support trade compliance and business needs 

• Conduct analyses and reporting on functions that are deemed necessary by the management team

• Bachelor's degree in business administration or equivalent combination of education and experience required 

• 10+ years of experience in international / global logistics support services, regulatory affairs, government relations and distribution operations

• 3+ years of supervisory experience

• Business experience in Global business practices, Export Compliance, Physical Distribution processes, Supply Chain Management

• Knowledge and experience with Export Regulations and Operations including but not limited to U.S. Export Regulations (EAR), Export Licensing, Foreign Trade Regulations (FTR), OFAC and U.S. Customs Regulations.

• Ability to interact and influence at all levels through global, cross-functional teams including customer, suppliers, and service providers

• Strong analytical ability to analyze trends, find more efficient ways to perform tasks

• Possess a high level of analysis, evaluation and problem-solving skills as well as the ability to draw conclusions and decisions based on regulatory reasoning

• Ability to operate independently in a fast-paced environment and work proactively with various teams across the organization, but also as a strong team member when the situation warrants.

• Requires the ability to lead, motivate and manage to accomplish project objectives within timelines. 

• Strong written and verbal communication skills; able to articulate and effectively communicate trade compliance information to various levels of non-technical audiences

• Knowledge and experience of Trade compliance systems and tools (SAP/GTS)

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The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.