Sr Engineer (Support & Operations)

Job Summary

DDI Engineer (DNS, DHCP, IPAM & NTP Operations)

nfoblox Certified DDI Professional (CDDI)\\\\r\\\\n• Microsoft Administrator Certification\\\\r\\\\n• ITIL Foundation\\\\r\\\\n

Key Responsibilities

DNS Operations • Administer internal and external DNS environments. • Create, modify, and remove DNS records. • Manage DNS zones and delegation requests. • Support recursive and authoritative DNS services. • Troubleshoot DNS resolution issues. • Support Route53 and Azure DNS operational activities. [Job Descri...S DHCP NTP | Word] DHCP Operations • Create and maintain DHCP scopes. • Manage reservations and exclusions. • Support DHCP failover services. • Troubleshoot IP allocation issues. • Monitor lease utilization and address consumption. • Support IPAM-related service requests. [Job Descri...S DHCP NTP | Word] IP Address Management (IPAM) • Allocate IPv4 and IPv6 address spaces. • Maintain IP inventory records. • Perform subnet utilization reviews. • Update IPAM databases accurately. • Support network deployment requests requiring IP allocations. [Job Descri...S DHCP NTP | Word] NTP Operations • Monitor NTP server availability. • Validate synchronization status. • Troubleshoot basic time synchronization issues. • Support NTP configuration changes. [Job Descri...S DHCP NTP | Word] Incident Management • Resolve Level-2 incidents and service requests. • Perform initial troubleshooting and diagnostics. • Escalate complex infrastructure issues to L3. • Maintain ticket documentation and technical notes. • Meet SLA targets for incident resolution. [Job Descri...S DHCP NTP | Word] Change Management • Execute approved DDI changes. • Perform DNS record modifications. • Implement DHCP scope changes. • Validate post-change service functionality. • Follow rollback procedures when required. [Job Descri...S DHCP NTP | Word] Monitoring & Event Management Support monitoring platforms including: • Infoblox Reporting & Analytics • SolarWinds • Splunk • LogicMonitor • ThousandEyes • ServiceNow Event Management • iObserve Responsibilities: • Monitor alerts and events. • Perform preliminary event analysis. • Escalate critical alerts. • Support service restoration activities. [Job Descri...S DHCP NTP | Word] Documentation & CMDB • Update DNS and DHCP documentation. • Maintain IPAM accuracy. • Support CMDB updates. • Document implementation and troubleshooting procedures. [Job Descri...S DHCP NTP | Word]

Skill Requirements

DDI Platforms • Infoblox DDI • BlueCat DDI (Basic Operations) • Microsoft DNS • Microsoft DHCP • Cygna labs DNS/DHCP (Preferred) DNS • DNS Fundamentals • Recursive DNS • Authoritative DNS • DNS Delegation • Route53 • Azure DNS DHCP/IPAM • DHCP Scopes • DHCP Relay • IPv4 • IPv6 • IP Address Management NTP • NTP Administration • Windows Time Services Tools • ServiceNow • SolarWinds • Splunk • LogicMonitor • ThousandEyes

Other Requirements

of DNS/DHCP/IPAM support experience. • Experience working in enterprise environments. • Understanding of ITIL Incident and Change Management. • Exposure to cloud DNS services preferred.