Sr Engineer (Support & Operations)
About this role
Job Summary
Role Summary
Responsible for monitoring, managing, and supporting enterprise IT infrastructure and applications to ensure high availability, performance, and reliable operations in a 24x7 environment.
Key ResponsibilitiesMonitor IT infrastructure and application dashboards to identify alerts, performance issues, and service risks.Handle P1/P2 incidents, including bridge call participation, triage, coordination, and timely service restoration.Create and manage incident, change, and problem records in ServiceNow, ensuring accurate documentation and approvals.Coordinate with ISPs, internal product teams, and vendors to resolve critical issues within SLA.Support ITIL processes (Incident, Change, Problem Management).Participate in agile projects and collaborate across IT teams.Implement process improvements and contribute to operational documentation and knowledge base articles.Provide infrastructure and application support, including server, storage, and basic network troubleshooting.Use Power BI and Excel for operational reporting and analysis.Demonstrate effective verbal and written communication and ability to multitask in a high pressure environment.Support on call and 24x7 shift rotations as required.
Skills & ToolsStrong understanding of infrastructure fundamentals and networking basics.Experience with server, storage, and application support. Proficiency with ServiceNow, Power BI, Excel, and Microsoft Office tools. Experience using Microsoft Copilot or AI productivity tools.
Additional Requirements Certifications: ITIL, CCNA (or similar) Work Location: Pune Shift Requirement: 24x7
Note - This is only and only for Pune Magarpatta Location & it will be WFO so if you are not ready for the same then dont apply.
Key Responsibilities
Role Summary
Responsible for monitoring, managing, and supporting enterprise IT infrastructure and applications to ensure high availability, performance, and reliable operations in a 24x7 environment.
Key ResponsibilitiesMonitor IT infrastructure and application dashboards to identify alerts, performance issues, and service risks.Handle P1/P2 incidents, including bridge call participation, triage, coordination, and timely service restoration.Create and manage incident, change, and problem records in ServiceNow, ensuring accurate documentation and approvals.Coordinate with ISPs, internal product teams, and vendors to resolve critical issues within SLA.Support ITIL processes (Incident, Change, Problem Management).Participate in agile projects and collaborate across IT teams.Implement process improvements and contribute to operational documentation and knowledge base articles.Provide infrastructure and application support, including server, storage, and basic network troubleshooting.Use Power BI and Excel for operational reporting and analysis.Demonstrate effective verbal and written communication and ability to multitask in a high pressure environment.Support on call and 24x7 shift rotations as required.
Skills & ToolsStrong understanding of infrastructure fundamentals and networking basics.Experience with server, storage, and application support. Proficiency with ServiceNow, Power BI, Excel, and Microsoft Office tools. Experience using Microsoft Copilot or AI productivity tools.
Additional Requirements Certifications: ITIL, CCNA (or similar) Work Location: Pune Shift Requirement: 24x7
Note - This is only and only for Pune Magarpatta Location & it will be WFO so if you are not ready for the same then dont apply.
Skill Requirements
Role Summary
Responsible for monitoring, managing, and supporting enterprise IT infrastructure and applications to ensure high availability, performance, and reliable operations in a 24x7 environment.
Key ResponsibilitiesMonitor IT infrastructure and application dashboards to identify alerts, performance issues, and service risks.Handle P1/P2 incidents, including bridge call participation, triage, coordination, and timely service restoration.Create and manage incident, change, and problem records in ServiceNow, ensuring accurate documentation and approvals.Coordinate with ISPs, internal product teams, and vendors to resolve critical issues within SLA.Support ITIL processes (Incident, Change, Problem Management).Participate in agile projects and collaborate across IT teams.Implement process improvements and contribute to operational documentation and knowledge base articles.Provide infrastructure and application support, including server, storage, and basic network troubleshooting.Use Power BI and Excel for operational reporting and analysis.Demonstrate effective verbal and written communication and ability to multitask in a high pressure environment.Support on call and 24x7 shift rotations as required.
Skills & ToolsStrong understanding of infrastructure fundamentals and networking basics.Experience with server, storage, and application support. Proficiency with ServiceNow, Power BI, Excel, and Microsoft Office tools. Experience using Microsoft Copilot or AI productivity tools.
Additional Requirements Certifications: ITIL, CCNA (or similar) Work Location: Pune Shift Requirement: 24x7
Note - This is only and only for Pune Magarpatta Location & it will be WFO so if you are not ready for the same then dont apply.
Other Requirements
Role Summary
Responsible for monitoring, managing, and supporting enterprise IT infrastructure and applications to ensure high availability, performance, and reliable operations in a 24x7 environment.
Key ResponsibilitiesMonitor IT infrastructure and application dashboards to identify alerts, performance issues, and service risks.Handle P1/P2 incidents, including bridge call participation, triage, coordination, and timely service restoration.Create and manage incident, change, and problem records in ServiceNow, ensuring accurate documentation and approvals.Coordinate with ISPs, internal product teams, and vendors to resolve critical issues within SLA.Support ITIL processes (Incident, Change, Problem Management).Participate in agile projects and collaborate across IT teams.Implement process improvements and contribute to operational documentation and knowledge base articles.Provide infrastructure and application support, including server, storage, and basic network troubleshooting.Use Power BI and Excel for operational reporting and analysis.Demonstrate effective verbal and written communication and ability to multitask in a high pressure environment.Support on call and 24x7 shift rotations as required.
Skills & ToolsStrong understanding of infrastructure fundamentals and networking basics.Experience with server, storage, and application support. Proficiency with ServiceNow, Power BI, Excel, and Microsoft Office tools. Experience using Microsoft Copilot or AI productivity tools.
Additional Requirements Certifications: ITIL, CCNA (or similar) Work Location: Pune Shift Requirement: 24x7
Note - This is only and only for Pune Magarpatta Location & it will be WFO so if you are not ready for the same then dont apply.
Frequently Asked Questions
Is the salary disclosed for the Sr Engineer (Support & Operations) position at HCLTech?
The salary for this Sr Engineer (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Engineer (Support & Operations) position at HCLTech located?
This Sr Engineer (Support & Operations) role at HCLTech is based in Pune, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Engineer (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Engineer (Support & Operations) job at HCLTech posted?
This Sr Engineer (Support & Operations) position at HCLTech was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Engineer (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.