Agency Customer Success Manager
smartlyio
Sr. Customer Success Manager
fireworkhq· Customer Success
About this role
About Firework
Join Firework – Where Innovation Meets Impact
Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers. We bring the energy of in-store experiences online, transforming how businesses engage, convert, and build lasting customer relationships.
At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.
If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.
Summary
Our team is responsible for offering strategic customer success relationship management to existing clients who leverage our innovative commerce solutions to drive their business growth. We’re looking for an experienced customer success professional to join our team to nurture and grow our enterprise customers across the North America market. You are client-focused, data-driven, and excited to establish and maintain close growth-oriented partnerships with a diverse portfolio.
Frequently Asked Questions
Is the salary disclosed for the Sr. Customer Success Manager position at fireworkhq?
The salary for this Sr. Customer Success Manager role at fireworkhq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr. Customer Success Manager position at fireworkhq located?
This Sr. Customer Success Manager role at fireworkhq is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Sr. Customer Success Manager at fireworkhq belong to?
This Sr. Customer Success Manager position is part of the Customer Success department at fireworkhq. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr. Customer Success Manager position at fireworkhq?
Click the "Apply Now" button on this page. You will be redirected to fireworkhq's official application portal hosted on lever where you can submit your application directly.
When was the Sr. Customer Success Manager job at fireworkhq posted?
This Sr. Customer Success Manager position at fireworkhq was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr. Customer Success Manager
fireworkhq
You'll be redirected to fireworkhq's official application page on Lever.