Customer Success Manager - Customer Happiness
MyOperator· Customer-Success-Manager, Customer-Success-Management, Customer-Experience-Manager, Account-Manager, SaaS-Customer-Success, Customer-Success-Professional, Customer-Success-Account-Manager, Customer-S
About this role
This is a remote position.
The Manager Customer Success will work closely with the Team Leads - Customer Success/support to improve the overall customer experience and to enhance the working of the internal team members. He/She will be reporting to the Senior Manager - Customer Support and mainly work with them to improve the c-sat score and NPS of the existing clients.
Key Responsibility Area
- Lead the Customer Success Happiness function by training, engaging and developing your team
- Manage the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and NPS score.
- Responsible for the overall functioning of the processes including onboarding, feedbacks, ticket response time etc
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
Key Performance Indicators
- To increase the count of references to 100% per CSM within 6 months
- To reduce the percentage of churn rate to 30% of present churn rate and maintain the same for subsequent months within a year.
- To increase the MRR of the non enterprise clients to 20%
- To increase the product usage
Requirements
- Postgraduate in MBA.
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Has been in the leadership role of the similar profile from past 7-10 years
- Experience working in a B2B SaaS based Organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coaching, and empowering your team to do their best work
Originally posted on Himalayas
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager - Customer Happiness position at MyOperator?
The salary for this Customer Success Manager - Customer Happiness role at MyOperator is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Manager - Customer Happiness job at MyOperator remote?
Yes, this Customer Success Manager - Customer Happiness position at MyOperator is remote, with team members based in United States. You can work from home or anywhere in the supported regions.
Is the Customer Success Manager - Customer Happiness role at MyOperator full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Manager - Customer Happiness role in the Customer-Success-Manager, Customer-Success-Management, Customer-Experience-Manager, Account-Manager, SaaS-Customer-Success, Customer-Success-Professional, Customer-Success-Account-Manager, Customer-S department at MyOperator.
Which team or department does the Customer Success Manager - Customer Happiness at MyOperator belong to?
This Customer Success Manager - Customer Happiness position is part of the Customer-Success-Manager, Customer-Success-Management, Customer-Experience-Manager, Account-Manager, SaaS-Customer-Success, Customer-Success-Professional, Customer-Success-Account-Manager, Customer-S department at MyOperator. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager - Customer Happiness position at MyOperator?
Click the "Apply Now" button on this page. You will be redirected to MyOperator's official application portal hosted on himalayas where you can submit your application directly.
When was the Customer Success Manager - Customer Happiness job at MyOperator posted?
This Customer Success Manager - Customer Happiness position at MyOperator was posted on Oct 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager - Customer Happiness
MyOperator
You'll be redirected to MyOperator's official application page on himalayas.