Platform Specialist - Cisco
ingrammicro
Sr. Customer Experience Rep
ingrammicro· Ingram Micro Inc
About this role
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Join Our Team
Are you passionate about delivering exceptional customer experiences and solving complex customer challenges? We're looking for a Senior Customer Experience Representative who thrives in a fast-paced environment, enjoys helping customers, and brings a proactive approach to problem-solving.
In this role, you'll serve as a trusted resource for customers by resolving inquiries, coordinating solutions across multiple departments, and ensuring every interaction reflects a high level of professionalism and service excellence.
What You'll Do
- Act as a primary point of contact for customer inquiries regarding products, services, orders, shipments, returns, billing, and account-related requests.
- Provide timely and accurate solutions while delivering an exceptional customer experience.
- Research and resolve complex customer issues using internal systems, databases, and company resources.
- Coordinate with Sales, Technical Support, Billing, Operations, and other departments to ensure customer needs are met.
- Track and document customer interactions, concerns, and resolutions within company systems.
- Investigate shipment status, order discrepancies, and return requests while providing proactive updates to customers.
- Identify recurring customer concerns and communicate trends to appropriate business partners to drive continuous improvement.
- Create and maintain customer-facing and internal documentation as needed.
- Exercise sound judgment and decision-making when managing escalated customer situations.
- Support process improvement initiatives that enhance operational efficiency and customer satisfaction.
What We're Looking For
Required Qualifications
- Bachelor's degree or equivalent combination of education and relevant experience.
- 3+ years of experience in Customer Service, Customer Support, Customer Experience, Account Management Support, or Call Center environments.
- Minimum of 1 year of experience handling complex customer issues or escalations.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Experience utilizing CRM platforms, databases, and business applications.
- Ability to manage multiple priorities and work independently with minimal supervision.
- Strong attention to detail and organizational skills.
Preferred Qualifications
- Experience supporting business-to-business (B2B) customers.
- Experience in logistics, order management, distribution, technology, or related industries.
- Ability to analyze customer feedback and identify opportunities for process improvements.
- Proven track record of delivering high customer satisfaction results.
What Makes You Successful
- Customer-focused with a passion for helping others.
- Comfortable handling complex situations and finding effective solutions.
- Strong attention to detail and commitment to accuracy.
- Collaborative team player who can build relationships across departments.
- Self-motivated and capable of working independently while managing competing priorities.
Why You'll Love This Opportunity
- Opportunity to make a direct impact on customer satisfaction and business success.
- Collaborative and supportive work environment.
- Exposure to multiple areas of the business.
- Professional growth and development opportunities.
- Stable organization with opportunities for career advancement.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Frequently Asked Questions
What is the salary for the Sr. Customer Experience Rep role at ingrammicro?
The listed salary for this Sr. Customer Experience Rep position at ingrammicro is USD 56K–90K. This is an Full time role.
Where is the Sr. Customer Experience Rep position at ingrammicro located?
This Sr. Customer Experience Rep role at ingrammicro is based in Buffalo, NY, United States of America, Irvine, CA, United States of America, Scottsdale, AZ, United States of America. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sr. Customer Experience Rep role at ingrammicro full-time or part-time?
This is listed as a Full time position. It is posted as a Sr. Customer Experience Rep role in the Ingram Micro Inc department at ingrammicro.
Which team or department does the Sr. Customer Experience Rep at ingrammicro belong to?
This Sr. Customer Experience Rep position is part of the Ingram Micro Inc department at ingrammicro. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr. Customer Experience Rep position at ingrammicro?
Click the "Apply Now" button on this page. You will be redirected to ingrammicro's official application portal hosted on workday where you can submit your application directly.
When was the Sr. Customer Experience Rep job at ingrammicro posted?
This Sr. Customer Experience Rep position at ingrammicro was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr. Customer Experience Rep
ingrammicro · 💰 USD 56K–90K
You'll be redirected to ingrammicro's official application page on Workday.