Sr. Coordinator- Content QA

Job Purpose
This role is responsible for ensuring the quality, accuracy, and compliance of digital content, often in an asynchronous or remote setting. Your primary focus is on reviewing and assessing various forms of content, such as written articles, videos, audio, or any other media type that is created and published online. including compliance requirements, observations, corrective actions, and their closure.

      Review and assess educational materials, including text, videos, student learning materials, synchronous and asynchronous content for accuracy, clarity, and alignment with curriculum objectives.

• Identify errors, inconsistencies, or outdated information and recommend necessary revisions or updates. Ensure content is engaging, accessible, and meets quality standards

• Proofread content for grammar, spelling, punctuation, clarity, and readability. Check formatting, tables, figures, images, captions, and references.

• Maintain QA checklists, observation trackers, and ensure timely closure of corrections

• Coordinate with faculty, SMEs, content developers, editors, and designers for resolving QA observations

• Conduct final quality checks before publication, printing, or LMS upload.

• Identify recurring errors and contribute to improving content QA standards and processes

• Verify that content aligns with predefined learning objectives, outcomes, and educational standards.

• Conduct usability testing to evaluate the user-friendliness of the digital learning platform and content navigation.

• Gather feedback from learners and instructors to make improvements.

• Assess the effectiveness of multimedia components, simulations, and interactive elements in enhancing the learning experience.

• Propose enhancements to content, such as adding supplementary materials, links to external resources, or multimedia elements to improve learning outcomes.

• Stay updated with educational trends, best practices, and emerging technologies in online learning.

• Assist in the preparation and timely submission of regulatory reports, annual reports, and other required documentation to statutory and regulatory bodies.

• Prepare and maintain quality assurance reports, dashboards, records, and periodic update

Requirements- Skills & Competencies

• Understand quality assurance requirements of content produced for distance and online learning

• Attention to detail and a commitment to quality improvement.

• Analytical mindset and the ability to spot errors and inconsistencies in content.

• Ability to work collaboratively with diverse teams and stakeholders.

• Knowledge of relevant software and tools (e.g. MS Excel, BI) for data analysis and reporting.

• Adaptability to changing digital content trends and technologies.

• Time management skills to handle multiple tasks and meet deadlines.

• Ethical and responsible behavior, especially when handling sensitive or confidential content.

Requirements- Education & work experience

• Master's degree in English, Education, Management, or relevant discipline.

• 4-6 years of experience in academic content, proofreading, editing, publishing, or e-learning QA

• Experience in quality assurance or content review in an educational setting is preferred.

• Knowledge of instructional design principles and educational pedagogy.

• Familiarity with learning management systems (LMS) and digital content creation tools.

In 1981, Shri Vile Parle Kelavani Mandal (SVKM) established Narsee Monjee Institute of Management Studies (NMIMS) to meet the growing demand for management education. In 2003, NMIMS was declared a deemed to be university under Section 3 of the UGC Act 1956. The Vision of the University is to be a globally admired University by 2030. The Mission of NMIMS is to emerge as a Centre of Excellence, best in class in India and Asia and yearning to be the best in the world by 2030. 

With the legacy of 40 years, NMIMS has grown to being not only one of the top-10 B-schools in India but also emerged as a multi-disciplinary, multi-campus University at Mumbai, Navi Mumbai, Indore, Shirpur, Dhule, Bengaluru, Hyderabad and Chandigarh and seventeen constituent schools that include Management, Family Business, Engineering, Pharmacy, Architecture, Commerce, Economics, Law, Science, Liberal Arts, Design, Performing Arts, Mathematical Science, Agricultural Science, Hospitality Management, Branding & Advertising and Distance Learning. In addition, we have nine Centres of Excellence as well at the University.

The consistent academic quality, research focus, faculty from top national and global institutes and strong industry linkages at NMIMS have placed it amongst the nation's prime centres of educational excellence and research today. More than 17000 students and about 750 full-time faculty members, 10 faculty members with Fulbright Scholarship and Humboldt International Scholarship for post-doctoral researchers are part of India's most sought after academic community.