Sr. Application Support Engineer (L2)
About this role
Application Support job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.
Key Responsibilities
- Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
- System Monitoring: Check application health, server alerts, and log files to catch errors early.
- Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
- Collaboration: Partner with senior engineers and developers to escalate complex bugs and test new software updates.
- Documentation: Record recurring problems and their solutions in the internal knowledge base.
- Education: A bachelor's degree in Computer Science, Information Technology, or a related field.
- Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
- Soft Skills: Good English communication skills to explain technical fixes to non-technical users.
- Problem-Solving: Strong logical thinking to track down the root cause of an application error.
Frequently Asked Questions
Is the salary disclosed for the Sr. Application Support Engineer (L2) position at Octal Philippines Inc.?
The salary for this Sr. Application Support Engineer (L2) role at Octal Philippines Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr. Application Support Engineer (L2) position at Octal Philippines Inc. located?
This Sr. Application Support Engineer (L2) role at Octal Philippines Inc. is based in Makati City, National Capital Region, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sr. Application Support Engineer (L2) role at Octal Philippines Inc. full-time or part-time?
This is listed as a Full time position. It is posted as a Sr. Application Support Engineer (L2) role at Octal Philippines Inc..
How do I apply for the Sr. Application Support Engineer (L2) position at Octal Philippines Inc.?
Click the "Apply Now" button on this page. You will be redirected to Octal Philippines Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the Sr. Application Support Engineer (L2) job at Octal Philippines Inc. posted?
This Sr. Application Support Engineer (L2) position at Octal Philippines Inc. was posted on Oct 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr. Application Support Engineer (L2)
Octal Philippines Inc.
You'll be redirected to Octal Philippines Inc.'s official application page on workable.