Sr. Analyst, Lounge Design Strategy

The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.
OnBrand – American Express’ In-House Creative agency – is on a journey of exciting expansion. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.

The Global Lounge Design team is responsible for setting the vision for how the American Express brand is expressed in permanent physical spaces and 3D applications, drawing upon the brand’s visual identity and strategic principles, and ultimately building brand value. The team manages branding and design from concept through construction, ensuring the design intent and desired brand experience remain intact.

The Sr. Analyst – Lounge Design Strategy will report to one of the Sr. Managers of Lounge Design Strategy and will support the larger team in the development of all-design related aspects of Card Member facing permanent spaces across the globe, primarily in airports and travel-related segments. To be successful in this role, the candidate must be an excellent collaborator, self-starter, and exhibit an enthusiasm to learn about the various factors that contribute to a successful customer experience.

Responsibilities:

• Support the Lounge Design team with daily requests
• Collaborate with internal American Express teams and external agencies to optimize our Card Member spaces, leveraging design as a catalyst to continuously bring the brand to life in new and memorable ways
• Contribute to the environmental brand direction and coordination for all stages of design throughout:
  • Existing space audits
  • Conceptual design
  • Design development
  • Drawing reviews and submittals
  • Construction / fabrication
  • Post-construction review
• Liaise with interior design, graphic design, and architect partners as they interpret and execute on our design vision – collaborating with the team on creative briefing, defining project asks, and design direction
• Work with the broader Branded Environments team to support internal American Express business units with design status updates, planning exercises, and timely deliverables
• Support furniture and accessory coordination across projects
• Support ongoing operational design needs including card member signage, design maintenance, smallwares, uniforms, etc.
• Support digital documentation of project specifications
• Participate in all team meetings, reviews, phone calls, and communication between project teams
• Create a positive team environment through proactive collaboration and cooperation. 

Qualifications:

• 3+ years of experience in commercial interior design, branded environmental design, or similar discipline
• Passionate, curious, and knowledgeable about great branded hospitality environments and experiences
• Strong sense of design principles and understanding of permanent physical space design with a brand lens
• Familiarity with space planning, floorplans, furniture planning, and adjacencies 
• Excellent verbal and written communication skills
• Ability to collaborate on multiple projects in various phases simultaneously, meeting timeline expectations
• Excellent organization skills and attention to detail
• Proficiency with Excel, Microsoft Office, and Acrobat Pro DC. Adobe Creative Suite a plus.
• General understanding of production or construction processes a plus - including documentation, timelines, budgeting, and terminology

Requirements

• Bachelor’s degree in interior design, environmental design, graphic design, or similar
• Case studies/portfolio demonstrating ability contribute to environmental / interior design initiatives and deliver best-in-class design solutions

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.