Senior Admission Counselor – Malaysia

About Dreamtime Learning

Role Overview

Key Responsibilities

• Handle inbound and outbound calls with prospective parents.
• Counsel parents and students about Dreamtime Learning programs and offerings.
• Understand student requirements and recommend suitable programs.
• Manage the complete admission process from lead generation to enrollment.
• Follow up with leads through calls, WhatsApp, email, and other communication channels.
• Maintain accurate lead and admission records in CRM.
• Achieve monthly admission and conversion targets.
• Build strong relationships with parents and ensure a positive admission experience.
• Coordinate with the Academic, Operations, and Marketing teams for smooth student onboarding.
• Participate in local education events, school/community activities, and promotional initiatives when required.
• Prepare regular reports on leads, follow-ups, conversions, and admissions.

Candidate Requirements

• Must be a Malaysian citizen OR currently residing in Selangor / Kuala Lumpur, Malaysia.
• 3+ years of experience in admissions, education counseling, inside sales, EdTech, or a similar role.
• Strong communication and interpersonal skills.
• Excellent English communication; knowledge of Bahasa Malaysia is an advantage.
• Proven experience in handling parents/customers and achieving conversion targets.
• Comfortable with calling, follow-ups, and target-driven work.
• Good knowledge of CRM and basic computer applications.
• Confident, professional, persuasive, and customer-focused.

Preferred Experience

Key Skills

What We Offer

• Opportunity to work with a growing global education organization.
• Exposure to the international K-12 education ecosystem.
• Professional growth and career development opportunities.
• Performance-based incentives.