Sr Administrator (Support & Operations)

HCLTech
Apply Now ↗
📍 Noida, India

About this role

Job Summary

Level 2 Service Desk and Remote Desktop Support handles complex technical issues escalated from Level 1, utilizing advanced remote tools and deep system knowledge to resolve incidents

Key Responsibilities

Advanced Troubleshooting: Diagnose and fix complex software, hardware, application, and network connectivity problems that bypass LevelRemote Management: Use remote desktop tools (RDP, Remote Assistance, or platform clients) to access and repair remote user systemsIdentity and Access Management: Perform advanced Active Directory tasks, such as group policy adjustments, account management, and permission configurationsEscalation Management: Triage tickets, follow incident lifecycles, and escalate unresolved blockages to Level 3 infrastructure or engineering teams

Skill Requirements

Technical Knowledge: Strong command of WindowsExperience: Generally requires 2 to 4 years of background in IT support, help desk, or service desk roles.Clear communication, calm problem-solving under pressure, and adherence to Service Level Agreements

Other Requirements

NA

Frequently Asked Questions

Is the salary disclosed for the Sr Administrator (Support & Operations) position at HCLTech?
The salary for this Sr Administrator (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Administrator (Support & Operations) position at HCLTech located?
This Sr Administrator (Support & Operations) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Administrator (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Administrator (Support & Operations) job at HCLTech posted?
This Sr Administrator (Support & Operations) position at HCLTech was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Administrator (Support & Operations)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.