Sr Administrator (Support & Operations)

Job Summary

We are looking for an experienced Senior Citrix Engineer to manage and support the Virtual Desktop Infrastructure (VDI) environment. The resource will be responsible for day-to-day operations, troubleshooting and maintenance of Citrix DaaS and Azure Virtual Desktop environments

 Role Overview -\\\\r\\\\nWe are looking for an experienced Senior Citrix Engineer to manage and support the Virtual Desktop Infrastructure (VDI) environment. The resource will be responsible for day-to-day operations, troubleshooting and maintenance of Citrix DaaS and Azure Virtual Desktop environments.\\\\r\\\\nKey Responsibilities:\\\\r\\\\n• Administration and support of Citrix DaaS (Cloud) and Citrix Virtual Apps & Desktops (CVAD)\\\\r\\\\n• Management of Azure Virtual Desktop (AVD) host pools, session hosts, and app groups\\\\r\\\\n• Troubleshooting end-user connectivity, application and performance issues in VDI environment\\\\r\\\\n• Monitoring session hosts, delivery groups and infrastructure health\\\\r\\\\n• Patch management and image updates for Citrix and AVD environments\\\\r\\\\n• Handling P1/P2 incidents and providing RCA for critical issues\\\\r\\\\n• Collaboration with AD, Networking and Storage teams for integrated issue resolution\\\\r\\\\n• Supporting migrations and upgrades in Citrix/AVD environment\\\\r\\\\n• Documentation of runbooks, SOPs and knowledge base articles\\\\r\\\\nMandatory Skills:\\\\r\\\\n• Citrix DaaS/Citrix Virtual Apps and Desktops (CVAD)\\\\r\\\\n• Azure Virtual Desktop (AVD/WVD)\\\\r\\\\n• Citrix NetScaler/ADC - basic understanding\\\\r\\\\n• Windows Server administration\\\\r\\\\n• Active Directory and Group Policy basics\\\\r\\\\n• ITSM tools - ServiceNow (incident and request management)\\\\r\\\\nGood to Have:\\\\r\\\\n• Microsoft Azure fundamentals (AZ-900 or AZ-140 certified)\\\\r\\\\n• Citrix CCP-V certification\\\\r\\\\n• FSLogix profile management\\\\r\\\\n• PowerShell scripting basics\\\\r\\\\nSoft Skills:\\\\r\\\\n• Good communication skills\\\\r\\\\n• Ability to work in shifts and handle on-call rotations\\\\r\\\\n• Team player with proactive approach to issue resolution\\\\r\\\\n

Key Responsibilities

Administration and support of Citrix DaaS (Cloud) and Citrix Virtual Apps & Desktops (CVAD) • Management of Azure Virtual Desktop (AVD) host pools, session hosts, and app groups • Troubleshooting end-user connectivity, application and performance issues in VDI environment • Monitoring session hosts, delivery groups and infrastructure health • Patch management and image updates for Citrix and AVD environments • Handling P1/P2 incidents and providing RCA for critical issues • Collaboration with AD, Networking and Storage teams for integrated issue resolution • Supporting migrations and upgrades in Citrix/AVD environment • Documentation of runbooks, SOPs and knowledge base articles

Skill Requirements

 Citrix DaaS/Citrix Virtual Apps and Desktops (CVAD) • Azure Virtual Desktop (AVD/WVD) • Citrix NetScaler/ADC - basic understanding • Windows Server administration • Active Directory and Group Policy basics • ITSM tools - ServiceNow (incident and request management)

Other Requirements

 Microsoft Azure fundamentals (AZ-900 or AZ-140 certified) • Citrix CCP-V certification • FSLogix profile management • PowerShell scripting basics • Good communication skills • Ability to work in shifts and handle on-call rotations • Team player with proactive approach to issue resolution