Sportsbook Customer Support Analyst

geniussports· Operations
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📍 Tallinn, Harjumaa, Estonia💰 EUR 2K–2K

About this role

 

 

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE: 

Join the Genius team helping sportsbooks level up with live data, expert services, and fan-first experiences that drive global engagement.

We're looking for a Sportsbook Customer Support Analyst to join our team in Tallinn. You'll provide day-to-day support to our Sportsbook clients, monitoring, investigating, and reporting on queries from teams across the business. You'll work closely with colleagues in our offices around the world.

WHAT YOU'LL DO:

  • Support our Sportsbook clients, resolving queries quickly and to a high standard
  • Prioritise and solve incoming requests from internal stakeholders
  • Collaborate with internal teams, helping solve problems and escalating to the Development team when needed
  • Keep clients updated with clear, timely feedback
  • Create and maintain a knowledge base of known issues and solutions
  • Take on additional tasks from your line manager as needed
  • Work in shifts between 7:00 and 20:00, including weekends

WHAT YOU'LL BRING

  • Strong verbal and written communication skills
  • English at B2 level or above
  • Good knowledge of standard computer programs and basic internet research skills
  • Solid problem-solving skills
  • Ability to multitask and stay accurate under pressure
  • Ability to work independently, take initiative, and stay organised

The monthly salary for this full-time role ranges from €1580 to €2100 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. 

One team, being brave, driving change  

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Frequently Asked Questions

What is the salary for the Sportsbook Customer Support Analyst role at geniussports?
The listed salary for this Sportsbook Customer Support Analyst position at geniussports is EUR 2K–2K. This is an full-time role.
Where is the Sportsbook Customer Support Analyst position at geniussports located?
This Sportsbook Customer Support Analyst role at geniussports is based in Tallinn, Harjumaa, Estonia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Sportsbook Customer Support Analyst at geniussports belong to?
This Sportsbook Customer Support Analyst position is part of the Operations department at geniussports. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sportsbook Customer Support Analyst position at geniussports?
Click the "Apply Now" button on this page. You will be redirected to geniussports's official application portal hosted on greenhouse where you can submit your application directly.
When was the Sportsbook Customer Support Analyst job at geniussports posted?
This Sportsbook Customer Support Analyst position at geniussports was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Sportsbook Customer Support Analyst
geniussports · 💰 EUR 2K–2K
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