Customer support - Hospitality account - YA

sutherland
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📍 Alexandria📍 Alexandria, Alexandria Governorate, Egypt📍 Alexandria Governorate📍 egFull time

About this role

Company Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.

Job Description

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. The Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. Day-to-day responsibilities include handling customer interactions, providing tailored solutions, and ensuring a positive customer experience through effective communication and professional phone etiquette.

 

Qualifications

Fresh Grads & Dropouts can apply
Fluency in English is a MUST! B2/C1
Strong skills in Customer Service and Customer Support
Proven ability to enhance Customer Satisfaction and Customer Experience
Problem-solving, active listening, and attention to detail
Flexibility with night & overnight shifts is a must
Proficiency in professional Phone Etiquette and communication techniques is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

Frequently Asked Questions

Is the salary disclosed for the Customer support - Hospitality account - YA position at sutherland?
The salary for this Customer support - Hospitality account - YA role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer support - Hospitality account - YA position at sutherland located?
This Customer support - Hospitality account - YA role at sutherland is based in Alexandria, Alexandria, Alexandria Governorate, Egypt, Alexandria Governorate, eg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer support - Hospitality account - YA role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Customer support - Hospitality account - YA role at sutherland.
How do I apply for the Customer support - Hospitality account - YA position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer support - Hospitality account - YA job at sutherland posted?
This Customer support - Hospitality account - YA position at sutherland was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer support - Hospitality account - YA
sutherland
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