Specialist Payment Processing - Finance and SCM

Job Summary

•    Handle escalated accounts and high-value customers with complex issues.
•    Lead root cause analysis for recurring payment delays or disputes.
•    Collaborate with credit control and legal teams for risk mitigation.
•    Drive reduction in DSO (Days Sales Outstanding) and bad debt.
•    Conduct periodic reviews of customer payment behavior and trends.
•    Mentor junior analysts and support their development.
•    Participate in system testing and enhancement projects.
•    Present collection performance insights to leadership.

Key Responsibilities

•    Handle escalated accounts and high-value customers with complex issues.
•    Lead root cause analysis for recurring payment delays or disputes.
•    Collaborate with credit control and legal teams for risk mitigation.
•    Drive reduction in DSO (Days Sales Outstanding) and bad debt.
•    Conduct periodic reviews of customer payment behavior and trends.
•    Mentor junior analysts and support their development.
•    Participate in system testing and enhancement projects.
•    Present collection performance insights to leadership.

Skill Requirements

•    Advanced Problem Solving: Handles escalated and complex collection cases.
•    Root Cause Analysis: Identifies and addresses recurring payment delays.
•    Mentorship: Supports and trains junior analysts.
•    Cross-Functional Collaboration: Works with credit, legal, and sales teams.
•    KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes.
•    Process Improvement: Recommends enhancements to reduce overdue receivables.
•    Presentation Skills: Prepares and shares insights with leadership.

Other Requirements

1. B.Com/M.Com/Bba/Mba Qualifications Are Required.
2. Optional But Valuable: Certification In Accounts Payable Or Financial Management

3-4 Years Experience.