Specialist, Client Operations

BNY
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📍 New York, NY, United StatesFull time

About this role

We’re seeking a future team member for the role of:


Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY


In this role, you’ll make an impact in the following ways:

  • Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
  • Independently assist clients by responding to phone, email, and other inquiries regarding supported services
  • Provide daily Reconciliations as well as metrics.  Reviews daily open items to ensure proper follow-up and closure
  • Meet all Service Level Agreements for daily deliverables
  • To successfully ensure all tasks and assigned projects deliverables are met
     

To be successful in this role, we’re seeking the following:

  • Bachelor's degree or the equivalent combination of education and experience is required.
    • 0-3 years of total work experience preferred.
  • Preferred Customer Service experience
  • Excellent verbal and written skills
  • Excellent Communicator
  • Take a lead role in the processing and timely issuance of securities
  • Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
  • Provides basic technical assistance to clients and assists in responding to straightforward client inquiries

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Frequently Asked Questions

Is the salary disclosed for the Specialist, Client Operations position at BNY?
The salary for this Specialist, Client Operations role at BNY is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Specialist, Client Operations position at BNY located?
This Specialist, Client Operations role at BNY is based in New York, NY, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Specialist, Client Operations role at BNY full-time or part-time?
This is listed as a Full time position. It is posted as a Specialist, Client Operations role at BNY.
How do I apply for the Specialist, Client Operations position at BNY?
Click the "Apply Now" button on this page. You will be redirected to BNY's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Specialist, Client Operations job at BNY posted?
This Specialist, Client Operations position at BNY was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Specialist, Client Operations
BNY
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You'll be redirected to BNY's official application page on oraclecloud.