SPA MANAGER

Company Description

Pullman Maldives Maamutaa

Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game.

Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage.

Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery!

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Business Performance

• Support the preparation of annual budgets and strategic business plans for the spa.
• Monitor financial performance, productivity, and expenses to ensure operations remain within approved budgets.
• Analyze business results, prepare monthly performance reports, and implement initiatives to improve revenue, profitability, and operational efficiency.

Spa Operations

• Oversee the daily operations of the spa, ensuring exceptional guest experiences and compliance with brand standards.
• Develop, implement, and maintain spa policies, standard operating procedures, and health, safety, and emergency protocols.
• Promote spa services through collaboration with Sales & Marketing, including customized wellness programs for groups and events.
• Ensure professional handling of all guest enquiries through email, telephone, and in person.
• Monitor service scheduling, inventory, purchasing, and supplier relationships to support seamless operations.
• Maintain awareness of market trends, competitor activities, pricing strategies, and industry best practices to drive continuous improvement.
• Review purchase requisitions and supplier invoices for accuracy and approval in accordance with company procedures.

Team Leadership

• Recruit, onboard, coach, and develop a high-performing spa team.
• Conduct performance reviews, identify talent, and implement development plans to build team capability.
• Ensure team members consistently demonstrate professional grooming, service excellence, and adherence to brand standards.
• Develop and facilitate training programs to enhance technical skills, product knowledge, and guest service.
• Prepare staff rosters, payroll, and gratuity reports in line with business demands and labour budgets.
• Conduct regular departmental meetings to communicate objectives, review performance, and encourage team engagement.

Other Responsibilities

• Maintain comprehensive knowledge of all spa treatments, products, wellness programs, facilities, and hotel services.
• Ensure compliance with company policies, brand standards, and local health and safety regulations.
• Foster strong relationships with internal departments, guests, suppliers, and business partners to support operational excellence.
• Perform any other duties assigned by management that contribute to the success of the spa and the resort.

Qualifications

• Bachelor's degree in Hospitality Management, Spa Management, Business, or a related field.
• Minimum of 3 years' experience in spa management, preferably in a luxury hotel or resort.
• Strong leadership, communication, and team development skills.
• Sound knowledge of spa operations, budgeting, and guest service standards.
• Proficient in Microsoft Office and spa or hotel management systems.
• Excellent command of written and spoken English.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS