Software Engineer - Tech Support

kiongroup· Dematic Corp. (ILD-US)
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Full timeDematic Corp. (ILD-US)

About this role

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

We offer:

What We Offer:

•        Career Development

•        Competitive Compensation and Benefits 
•        Pay Transparency 
•        Global Opportunities 

 
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer 
 
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $65,000 - $105,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

  • Works with moderate guidance

  • Analyzes and improves tools, systems, and processes

  • Resolves moderately difficult issues and manages recurring tasks

  • Accountable for process efficiency and effectiveness
     

What We Are Looking For:

  • Associate degree in Engineering, IT, or related field (Bachelor’s preferred).

  • 1–3 years of experience in technical support or data analysis

Frequently Asked Questions

What is the salary for the Software Engineer - Tech Support role at kiongroup?
The listed salary for this Software Engineer - Tech Support position at kiongroup is USD 65K–105K. This is an Full time role.
Where is the Software Engineer - Tech Support position at kiongroup located?
This Software Engineer - Tech Support role at kiongroup is based in 3 Locations, Atlanta, GA, United States, Grand Rapids, MI, United States, Wauwatosa, WI, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Software Engineer - Tech Support role at kiongroup full-time or part-time?
This is listed as a Full time position. It is posted as a Software Engineer - Tech Support role in the Dematic Corp. (ILD-US) department at kiongroup.
Which team or department does the Software Engineer - Tech Support at kiongroup belong to?
This Software Engineer - Tech Support position is part of the Dematic Corp. (ILD-US) department at kiongroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Software Engineer - Tech Support position at kiongroup?
Click the "Apply Now" button on this page. You will be redirected to kiongroup's official application portal hosted on workday where you can submit your application directly.
When was the Software Engineer - Tech Support job at kiongroup posted?
This Software Engineer - Tech Support position at kiongroup was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Software Engineer - Tech Support
kiongroup · 💰 USD 65K–105K
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You'll be redirected to kiongroup's official application page on Workday.