Software Engineer - Customer Support

c3iot· Customer Support
Apply Now ↗
📍 Guadalajara, Jalisco, Mexico

About this role

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI

C3 AI is looking for a Software Engineer to join our support team in Guadalajara. You'll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship the application or platform changes needed to fix them.

Responsibilities:

  • Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
  • Perform debugging, troubleshooting, modifications and unit testing of applications and
  • Assess and prioritize customer product change requests and validate in advance of customer
  • The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.
  • Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
  • Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal
  • Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.

Qualifications:

  • Bachelor’s degree required; advanced degree
  • 2+ years of experience (6+ for a Senior Engineer) in software application
  • Software product support
  • JavaScript and Python
  • Proficient with test automation
  • Proven experience in cross-organizational
  • Proven ability to work effectively in a dynamic, fast-paced

Preferred Qualifications:

  • Experience supporting or deploying enterprise-scale applications in production.
  • Experience working in a customer-facing technical role (support, forward-deployed, or solutions/services engineering).
  • Experience administering support and issue-tracking tooling such as Zendesk and Jira, including triggers, automations, and workflow configuration.

C3 AI provides a competitive compensation package and excellent benefits.

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status. 

Frequently Asked Questions

Is the salary disclosed for the Software Engineer - Customer Support position at c3iot?
The salary for this Software Engineer - Customer Support role at c3iot is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Software Engineer - Customer Support position at c3iot located?
This Software Engineer - Customer Support role at c3iot is based in Guadalajara, Jalisco, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Software Engineer - Customer Support at c3iot belong to?
This Software Engineer - Customer Support position is part of the Customer Support department at c3iot. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Software Engineer - Customer Support position at c3iot?
Click the "Apply Now" button on this page. You will be redirected to c3iot's official application portal hosted on greenhouse where you can submit your application directly.
When was the Software Engineer - Customer Support job at c3iot posted?
This Software Engineer - Customer Support position at c3iot was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Software Engineer - Customer Support
c3iot
Apply for this role ↗

You'll be redirected to c3iot's official application page on Greenhouse.