SME - Terraform, Python, JenKins
About this role
Job Summary
The Subject Matter Expert (SME) in Tools & Automation will play a critical role in enhancing operational efficiency by resolving escalations and incidents in a timely manner. This position involves leveraging expertise in Terraforms and PowerShell to ensure quality compliance with service level agreements (SLAs) while fostering positive customer relationships. The SME will also mentor team members, contribute to documentation efforts, and validate change implementations, ultimately driving customer satisfaction and operational excellence.
Key Responsibilities
1. Resolve Escalated Incidents By Applying Expertise In Terraforms And Powershell To Ensure Compliance With Slas And Maintain High-Quality Standards.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation To Facilitate Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Actively Participating In Capacity Planning Initiatives.
4. Engage In Customer Meetings To Gather Insights On Issues Faced, Ensuring Positive Feedback And High Levels Of Customer Satisfaction.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Findings And Reports To Key Business Stakeholders To Drive Performance Improvements.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation To Facilitate Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Actively Participating In Capacity Planning Initiatives.
4. Engage In Customer Meetings To Gather Insights On Issues Faced, Ensuring Positive Feedback And High Levels Of Customer Satisfaction.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Findings And Reports To Key Business Stakeholders To Drive Performance Improvements.
Skill Requirements
1. Proficiency In Terraforms And Powershell For Automation And Infrastructure Management
2. Strong Analytical Skills With The Ability To Perform Root Cause And Trend Analysis
3. Excellent Documentation And Communication Skills For Effective Knowledge Sharing And Stakeholder Engagement
4. Familiarity With Jenkins For Continuous Integration And Deployment Processes
5. Proficient In Python For Scripting And Automation Tasks
2. Strong Analytical Skills With The Ability To Perform Root Cause And Trend Analysis
3. Excellent Documentation And Communication Skills For Effective Knowledge Sharing And Stakeholder Engagement
4. Familiarity With Jenkins For Continuous Integration And Deployment Processes
5. Proficient In Python For Scripting And Automation Tasks
Other Requirements
1. Optional But Valuable: Itil Foundation Certification
2. Optional But Valuable: Aws Certified Solutions Architect Or Similar Cloud Certificatio
2. Optional But Valuable: Aws Certified Solutions Architect Or Similar Cloud Certificatio
Frequently Asked Questions
Is the salary disclosed for the SME - Terraform, Python, JenKins position at HCLTech?
The salary for this SME - Terraform, Python, JenKins role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Terraform, Python, JenKins position at HCLTech located?
This SME - Terraform, Python, JenKins role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Terraform, Python, JenKins position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Terraform, Python, JenKins job at HCLTech posted?
This SME - Terraform, Python, JenKins position at HCLTech was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Terraform, Python, JenKins
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.