SME - Solarwinds NPM, PowerShell, Python
About this role
Job Summary
As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring the timely resolution of escalated incidents while adhering to SLA and quality standards. Your expertise in Solarwinds NPM and PowerShell will be essential in optimizing operational processes, enhancing customer satisfaction, and facilitating effective communication with stakeholders.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Utilizing Solarwinds Npm For Monitoring And Troubleshooting Network Performance, Adhering Strictly To Agreed Slas.
2. Enhance Team Capabilities By Mentoring Administrators And Team Members, Preparing Standard Operating Procedures (Sops), And Maintaining Effective Documentation Using Powershell For Automation And Script Development.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Discussions To Optimize Resource Allocation And Performance.
4. Actively Engage In Customer Meetings To Gather Feedback And Address Issues, Ensuring A Positive Customer Experience And Satisfaction Through Proactive Communication And Problem-Solving.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Python For Data Analysis, And Prepare Reports For Presentation To Key Business Stakeholders To Facilitate Informed Decision-Making.
2. Enhance Team Capabilities By Mentoring Administrators And Team Members, Preparing Standard Operating Procedures (Sops), And Maintaining Effective Documentation Using Powershell For Automation And Script Development.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Discussions To Optimize Resource Allocation And Performance.
4. Actively Engage In Customer Meetings To Gather Feedback And Address Issues, Ensuring A Positive Customer Experience And Satisfaction Through Proactive Communication And Problem-Solving.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Python For Data Analysis, And Prepare Reports For Presentation To Key Business Stakeholders To Facilitate Informed Decision-Making.
Skill Requirements
1. Proficiency In Solarwinds Npm For Network Performance Monitoring And Incident Management.
2. Strong Understanding Of Powershell For Scripting And Automation Tasks.
3. Familiarity With Python For Data Analysis And Reporting Purposes.
4. Excellent Analytical And Problem-Solving Skills To Address Complex Operational Challenges.
5. Strong Communication Skills To Present Technical Information Effectively To Stakeholders.
2. Strong Understanding Of Powershell For Scripting And Automation Tasks.
3. Familiarity With Python For Data Analysis And Reporting Purposes.
4. Excellent Analytical And Problem-Solving Skills To Address Complex Operational Challenges.
5. Strong Communication Skills To Present Technical Information Effectively To Stakeholders.
Other Requirements
1. Itil Foundation Certification Is Optional But Valuable For Understanding Service Management Practices.
2. Certification In Solarwinds Or Powershell Scripting Is Recommended To Enhance Technical Proficiency
2. Certification In Solarwinds Or Powershell Scripting Is Recommended To Enhance Technical Proficiency
Frequently Asked Questions
Is the salary disclosed for the SME - Solarwinds NPM, PowerShell, Python position at HCLTech?
The salary for this SME - Solarwinds NPM, PowerShell, Python role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Solarwinds NPM, PowerShell, Python position at HCLTech located?
This SME - Solarwinds NPM, PowerShell, Python role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Solarwinds NPM, PowerShell, Python position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Solarwinds NPM, PowerShell, Python job at HCLTech posted?
This SME - Solarwinds NPM, PowerShell, Python position at HCLTech was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Solarwinds NPM, PowerShell, Python
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.