SME - ServiceNow, IT Service Management
About this role
Job Summary
ServiceNow Employee Works (HRSD/WSD) L3 SME
Role Summary
The ServiceNow Employee Works L3 SME will act as the technical and functional lead for Employee Experience modules, including HRSD and Workplace Service Delivery (WSD). The role is responsible for solution design, complex issue resolution, enhancements, integrations, governance, and platform optimization.
Key Technical Skills
- ServiceNow HRSD and Workplace Service Delivery (WSD)
- Employee Center / Employee Portal
- HR Case Management
- Lifecycle Events (Onboarding, Offboarding, Transfers)
- Workplace Case Management and Reservations
- Service Catalog and Record Producers
- Flow Designer and Workflow Automation
- Integration Hub and REST/SOAP APIs
- Workday Integration
- Business Rules, Client Scripts, Script Includes
- ACLs, Security, Roles and Groups
- Knowledge Management
- Reporting and Dashboards
- ServiceNow Upgrade and Release Management
Key Responsibilities
- Own technical design and architecture of Employee Works solutions.
- Provide L3 support for critical incidents and complex issues.
- Lead enhancements, configuration changes, and new feature deployments.
- Review integrations with Workday and other enterprise applications.
- Ensure platform performance, security, and compliance.
- Mentor L1/L2 teams and administrators.
- Participate in CAB, governance meetings, and solution reviews.
- Drive continuous improvement and automation initiatives.
Experience
- 8+ years of ServiceNow experience.
- Minimum 4+ years in HRSD/WSD or Employee Experience modules.
- ServiceNow HRSD certification preferred.
Key Responsibilities
Key Responsibilities
- Own technical design and architecture of Employee Works solutions.
- Provide L3 support for critical incidents and complex issues.
- Lead enhancements, configuration changes, and new feature deployments.
- Review integrations with Workday and other enterprise applications.
- Ensure platform performance, security, and compliance.
- Mentor L1/L2 teams and administrators.
- Participate in CAB, governance meetings, and solution reviews.
- Drive continuous improvement and automation initiatives.
Skill Requirements
Key Technical Skills
- ServiceNow HRSD and Workplace Service Delivery (WSD)
- Employee Center / Employee Portal
- HR Case Management
- Lifecycle Events (Onboarding, Offboarding, Transfers)
- Workplace Case Management and Reservations
- Service Catalog and Record Producers
- Flow Designer and Workflow Automation
- Integration Hub and REST/SOAP APIs
- Workday Integration
- Business Rules, Client Scripts, Script Includes
- ACLs, Security, Roles and Groups
- Knowledge Management
- Reporting and Dashboards
- ServiceNow Upgrade and Release Management
Other Requirements
Experience
- 8+ years of ServiceNow experience.
- Minimum 4+ years in HRSD/WSD or Employee Experience modules.
- ServiceNow HRSD certification preferred.
Frequently Asked Questions
Is the salary disclosed for the SME - ServiceNow, IT Service Management position at HCLTech?
The salary for this SME - ServiceNow, IT Service Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - ServiceNow, IT Service Management position at HCLTech located?
This SME - ServiceNow, IT Service Management role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - ServiceNow, IT Service Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - ServiceNow, IT Service Management job at HCLTech posted?
This SME - ServiceNow, IT Service Management position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - ServiceNow, IT Service Management
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.