SME - ServiceNow, IT Service Management
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Applying Itil Best Practices And Leveraging Servicenow Functionalities To Meet Agreed Slas.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops), Maintaining Effective Documentation, And Facilitating Knowledge Sharing To Enhance Team Performance And Service Delivery.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Actively Participating In Capacity Planning Discussions For Process Improvements.
4. Foster Positive Customer Relationships By Participating In Meetings To Understand Issues, Gather Feedback, And Drive Solutions That Enhance Customer Satisfaction.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis To Key Business Stakeholders, Facilitating Informed Decision-Making And Performance Improvements.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops), Maintaining Effective Documentation, And Facilitating Knowledge Sharing To Enhance Team Performance And Service Delivery.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Actively Participating In Capacity Planning Discussions For Process Improvements.
4. Foster Positive Customer Relationships By Participating In Meetings To Understand Issues, Gather Feedback, And Drive Solutions That Enhance Customer Satisfaction.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis To Key Business Stakeholders, Facilitating Informed Decision-Making And Performance Improvements.
Skill Requirements
1. Proficient In Servicenow Functional Consulting With A Strong Understanding Of Itil And It Service Management (Itsm) Principles.
2. In-Depth Knowledge Of Incident Management, Change Management, And Problem Management Processes.
3. Strong Analytical And Problem-Solving Skills With The Ability To Conduct Comprehensive Data Analyses.
4. Excellent Communication And Presentation Skills For Effective Stakeholder Engagement.
2. In-Depth Knowledge Of Incident Management, Change Management, And Problem Management Processes.
3. Strong Analytical And Problem-Solving Skills With The Ability To Conduct Comprehensive Data Analyses.
4. Excellent Communication And Presentation Skills For Effective Stakeholder Engagement.
Other Requirements
1. Itil Foundation Certification (Optional But Valuable).
2. Servicenow Certified Implementation Specialist (Optional But Valuable)
2. Servicenow Certified Implementation Specialist (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SME - ServiceNow, IT Service Management position at HCLTech?
The salary for this SME - ServiceNow, IT Service Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - ServiceNow, IT Service Management position at HCLTech located?
This SME - ServiceNow, IT Service Management role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - ServiceNow, IT Service Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - ServiceNow, IT Service Management job at HCLTech posted?
This SME - ServiceNow, IT Service Management position at HCLTech was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - ServiceNow, IT Service Management
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.