SME - Security Investigations, SIEM
About this role
Job Summary
The Security Ops Subject Matter Expert plays a crucial role in ensuring timely and effective resolution of incidents and escalations within the support and operations domain. By leveraging expertise in security event investigation and SOAR technologies, this position is pivotal in maintaining high service quality and customer satisfaction while adhering to SLA requirements.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Security Incidents By Conducting Thorough Analyses Using Soar Tools And Techniques, Aligning With Agreed Slas.
2. Mentor Team Members And Administrators By Providing Technical Guidance On Security Event Investigations, Creating And Maintaining Standard Operating Procedures (Sops), And Facilitating Knowledge Sharing To Enhance Team Capabilities.
3. Validate Change Order Implementation Plans And Oversee Human Error Compliance, Contributing To Capacity Planning Discussions With Insights Derived From Security Event Investigations.
4. Foster Positive Customer Relationships By Actively Participating In Customer Meetings, Addressing Concerns, And Ensuring A Clear Understanding Of Security Issues Faced By The Business Segment.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Siem Tools, Presenting Detailed Reports To Key Business Stakeholders To Drive Performance Improvement.
2. Mentor Team Members And Administrators By Providing Technical Guidance On Security Event Investigations, Creating And Maintaining Standard Operating Procedures (Sops), And Facilitating Knowledge Sharing To Enhance Team Capabilities.
3. Validate Change Order Implementation Plans And Oversee Human Error Compliance, Contributing To Capacity Planning Discussions With Insights Derived From Security Event Investigations.
4. Foster Positive Customer Relationships By Actively Participating In Customer Meetings, Addressing Concerns, And Ensuring A Clear Understanding Of Security Issues Faced By The Business Segment.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Siem Tools, Presenting Detailed Reports To Key Business Stakeholders To Drive Performance Improvement.
Skill Requirements
1. Expertise In Security Event Investigation And Soar Technologies
2. Proficient In Siem Solutions And Related Technical Implementations
3. Strong Analytical And Problem-Solving Skills
4. Excellent Communication And Presentation Abilities
5. Familiarity With Incident Management Processes And Sla Adherence
2. Proficient In Siem Solutions And Related Technical Implementations
3. Strong Analytical And Problem-Solving Skills
4. Excellent Communication And Presentation Abilities
5. Familiarity With Incident Management Processes And Sla Adherence
Other Requirements
1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Certified Information Security Manager (Cism), Or Security Operations Center (Soc) Analyst Certification
Frequently Asked Questions
Is the salary disclosed for the SME - Security Investigations, SIEM position at HCLTech?
The salary for this SME - Security Investigations, SIEM role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Security Investigations, SIEM position at HCLTech located?
This SME - Security Investigations, SIEM role at HCLTech is based in Colombo, Sri Lanka. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Security Investigations, SIEM position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Security Investigations, SIEM job at HCLTech posted?
This SME - Security Investigations, SIEM position at HCLTech was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Security Investigations, SIEM
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.