SME - SAP BASIS
HCLTech
SME - SAP BASIS
About this role
Job Summary
You will be the main point of contact for SAP\\\'s private cloud customers - this includes our \\r\\nofferings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and \\r\\nCloud Application Services (CAS). On a regular basis, you will align with your customers, plan \\r\\nand steer the engagement together with your customer. You will be the customer’s \\r\\nambassador in the Enterprise Cloud Services organization and help to drive our business in a \\r\\ndynamic, rapidly evolving environment.
Key Responsibilities
Your main goals will be customer satisfaction and commercial success while driving the end-toend customer engagement through onboarding, run and renewal phases. You will have three \\r\\nmain areas of responsibility:\\r\\nEngagement Management: Plan & review of services in accordance with the customer’s \\r\\nrequirements, manage Stakeholders\\r\\nDelivery Management: Day-to-day operations, support of projects, de-escalate critical \\r\\nengagements\\r\\nAccount Management: Commercial account management and increase of customer satisfaction\\r\\nAccompanying our customers on their cloud journey is a challenging and exciting opportunity \\r\\nfor personal and professional growth and experience as you engage with our customers of \\r\\nvarious sizes, backgrounds, and industries to manage their mission critical SAP landscapes.
Skill Requirements
Bachelor’s degree or equivalent in a business or technology related field (e. g. Computer \\r\\nScience, Business Administration, etc.)\\r\\nExcellent presentation and communication skills in German and English, ability to switch \\r\\ncommunication styles for technical and non-technical audience with confidence, including \\r\\nmanagement level at customers\\r\\nPro-active, problem solving, \\\"can-do\\\" attitude and “customer first” mindset.\\r\\nStrong engagement management, relationship building and de-escalation skills\\r\\nGood understanding of SAP\\\'s cloud business, especially private cloud offerings\\r\\nAccustomed to work in international environments\\r\\n2+ years of experience in a customer-facing role in the cloud or IT consulting business
Other Requirements
Mandatory customer requirement:\\r\\nCandidate must have ECS experience along with exposure to SAP private cloud offerings (RISE \\r\\nwith SAP, S/4HANA Cloud Private Edition, HEC, CAS)
Frequently Asked Questions
Is the salary disclosed for the SME - SAP BASIS position at HCLTech?
The salary for this SME - SAP BASIS role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - SAP BASIS position at HCLTech located?
This SME - SAP BASIS role at HCLTech is based in Others, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - SAP BASIS position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - SAP BASIS job at HCLTech posted?
This SME - SAP BASIS position at HCLTech was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - SAP BASIS
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.