SME - SAP BASIS
HCLTech
SME - SAP BASIS
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents within the SAP BASIS and HANA environments. This position is pivotal in maintaining high-quality standards in operations, driving customer satisfaction, and enabling effective communication between technical teams and business stakeholders.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents In Sap Basis And Hana Environments, Adhering To Agreed Slas And Quality Norms.
2. Conduct Value Addition Activities, Including Mentoring Team Members, Preparing Standard Operating Procedures, And Maintaining Comprehensive Documentation To Enhance Operational Efficiency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance, While Actively Participating In Capacity Planning For Sap Systems To Optimize Performance.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Regular Customer Meetings To Identify And Address Any Operational Issues.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis To Key Business Stakeholders, Facilitating Informed Decision-Making And Performance Improvement.
2. Conduct Value Addition Activities, Including Mentoring Team Members, Preparing Standard Operating Procedures, And Maintaining Comprehensive Documentation To Enhance Operational Efficiency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance, While Actively Participating In Capacity Planning For Sap Systems To Optimize Performance.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Regular Customer Meetings To Identify And Address Any Operational Issues.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis To Key Business Stakeholders, Facilitating Informed Decision-Making And Performance Improvement.
Skill Requirements
1. In-Depth Proficiency In Sap Basis And Sap Hana Administration And Support.
2. Strong Analytical Skills With The Ability To Perform Root Cause And Trend Analysis.
3. Excellent Communication And Presentation Skills For Effective Stakeholder Engagement.
4. Familiarity With Itil Frameworks And Incident Management Processes.
5. Ability To Mentor And Guide Team Members In Operational Best Practices.
2. Strong Analytical Skills With The Ability To Perform Root Cause And Trend Analysis.
3. Excellent Communication And Presentation Skills For Effective Stakeholder Engagement.
4. Familiarity With Itil Frameworks And Incident Management Processes.
5. Ability To Mentor And Guide Team Members In Operational Best Practices.
Other Requirements
1. Sap Certified Technology Associate (Sap Hana) Optional But Valuable.
2. Itil Foundation Certification Optional But Valuable
2. Itil Foundation Certification Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the SME - SAP BASIS position at HCLTech?
The salary for this SME - SAP BASIS role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - SAP BASIS position at HCLTech located?
This SME - SAP BASIS role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - SAP BASIS position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - SAP BASIS job at HCLTech posted?
This SME - SAP BASIS position at HCLTech was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - SAP BASIS
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.