SME - SailPoint IdentityNow, Java, SailPoint FAM
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalated incidents and the maintenance of high-quality service levels within the organization. This position is instrumental in enhancing customer satisfaction through effective communication, mentoring, and the implementation of best practices in SAILPOINT IDENTITYNOW and SAILPOINT FAM.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Leveraging Sailpoint Identitynow And Sailpoint Fam Solutions, Adhering Strictly To Agreed Sla Standards.
2. Mentor Administrators And Team Members While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Promote Knowledge Sharing And Operational Excellence.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Optimize Resource Allocation And Service Delivery.
4. Drive Positive Customer Feedback And Satisfaction By Participating In Customer Meetings, Actively Addressing Issues, And Facilitating Effective Communication With Key Stakeholders.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Detailed Reports To Present Findings And Facilitate Performance Improvements To Key Business Stakeholders.
2. Mentor Administrators And Team Members While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Promote Knowledge Sharing And Operational Excellence.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Optimize Resource Allocation And Service Delivery.
4. Drive Positive Customer Feedback And Satisfaction By Participating In Customer Meetings, Actively Addressing Issues, And Facilitating Effective Communication With Key Stakeholders.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Detailed Reports To Present Findings And Facilitate Performance Improvements To Key Business Stakeholders.
Skill Requirements
1. Proficiency In Sailpoint Identitynow And Sailpoint Fam, Demonstrating Advanced Understanding And Application.
2. Strong Analytical Skills With The Ability To Conduct Thorough Root Cause And Trend Analyses.
3. Excellent Communication And Presentation Skills To Interact Effectively With Stakeholders.
4. Familiarity With Operational Best Practices And The Ability To Mentor Team Members.
2. Strong Analytical Skills With The Ability To Conduct Thorough Root Cause And Trend Analyses.
3. Excellent Communication And Presentation Skills To Interact Effectively With Stakeholders.
4. Familiarity With Operational Best Practices And The Ability To Mentor Team Members.
Other Requirements
1. Recommended Certifications: Sailpoint Identitynow Certified Implementation Engineer (Optional But Valuable), Itil Foundation Certification (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SME - SailPoint IdentityNow, Java, SailPoint FAM position at HCLTech?
The salary for this SME - SailPoint IdentityNow, Java, SailPoint FAM role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - SailPoint IdentityNow, Java, SailPoint FAM position at HCLTech located?
This SME - SailPoint IdentityNow, Java, SailPoint FAM role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - SailPoint IdentityNow, Java, SailPoint FAM position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - SailPoint IdentityNow, Java, SailPoint FAM job at HCLTech posted?
This SME - SailPoint IdentityNow, Java, SailPoint FAM position at HCLTech was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - SailPoint IdentityNow, Java, SailPoint FAM
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.