SME - Python
HCLTech
SME - Python
About this role
Job Summary
The Subject Matter Expert in Tools & Automation plays a critical role in ensuring the timely resolution of escalations and incidents while adhering to quality standards and service level agreements (SLAs). This position emphasizes efficient analysis and fosters positive customer experiences through proactive communication and documentation. The expert will leverage their skills in Python and PowerShell to enhance automation processes and mentor team members, contributing significantly to operational excellence.
Key Responsibilities
1. Analyze Escalated Tickets And Incidents Using Python And Powershell Scripts To Ensure On-Time Resolution And Compliance With Quality Standards As Per The Sla.
2. Mentor Team Members On Best Practices In Automation And Scripting, Developing And Maintaining Standard Operating Procedures (Sops) To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans By Using Powershell For Automation Testing And Ensuring Human Error Compliance While Participating In Capacity Planning Discussions.
4. Engage In Customer Meetings To Gather Feedback And Address Any Issues, Utilizing Python To Generate Reports That Facilitate Understanding And Enhance Customer Satisfaction.
5. Conduct Root Cause And Trend Analyses Using Python Data Analysis Libraries To Validate Findings And Prepare Insightful Reports For Presentation To Key Business Stakeholders.
2. Mentor Team Members On Best Practices In Automation And Scripting, Developing And Maintaining Standard Operating Procedures (Sops) To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans By Using Powershell For Automation Testing And Ensuring Human Error Compliance While Participating In Capacity Planning Discussions.
4. Engage In Customer Meetings To Gather Feedback And Address Any Issues, Utilizing Python To Generate Reports That Facilitate Understanding And Enhance Customer Satisfaction.
5. Conduct Root Cause And Trend Analyses Using Python Data Analysis Libraries To Validate Findings And Prepare Insightful Reports For Presentation To Key Business Stakeholders.
Skill Requirements
1. Proficient In Python For Automation And Data Analysis.
2. Strong Skills In Powershell For Scripting And System Management.
3. Excellent Analytical And Problem-Solving Abilities.
4. Effective Communication Skills For Stakeholder Interaction.
5. Familiarity With Incident Management And Sla Compliance.
2. Strong Skills In Powershell For Scripting And System Management.
3. Excellent Analytical And Problem-Solving Abilities.
4. Effective Communication Skills For Stakeholder Interaction.
5. Familiarity With Incident Management And Sla Compliance.
Other Requirements
1. Itil Foundation Certification (Optional But Valuable).
2. Python Institute Certified Entry-Level Python Programmer (Pcep) (Optional But Valuable)
2. Python Institute Certified Entry-Level Python Programmer (Pcep) (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SME - Python position at HCLTech?
The salary for this SME - Python role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Python position at HCLTech located?
This SME - Python role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Python position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Python job at HCLTech posted?
This SME - Python position at HCLTech was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Python
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.