SME - Process Management, ServiceNow
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Applying Itil Principles And Process Management Techniques To Meet Agreed Slas.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops), Maintaining Comprehensive Documentation, And Promoting Knowledge Sharing To Enhance Team Capabilities.
3. Validate Change Order Implementation Plans And Ensure Adherence To Human Error Compliance While Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings To Proactively Understand And Address Any Issues Faced By Stakeholders.
5. Conduct In-Depth Validation Analyses, Such As Root Cause Analysis And Trend Analysis, And Prepare Detailed Reports To Present Performance Metrics And Insights To Key Business Stakeholders.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops), Maintaining Comprehensive Documentation, And Promoting Knowledge Sharing To Enhance Team Capabilities.
3. Validate Change Order Implementation Plans And Ensure Adherence To Human Error Compliance While Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings To Proactively Understand And Address Any Issues Faced By Stakeholders.
5. Conduct In-Depth Validation Analyses, Such As Root Cause Analysis And Trend Analysis, And Prepare Detailed Reports To Present Performance Metrics And Insights To Key Business Stakeholders.
Skill Requirements
1. Proficient In Process Management And Itil Methodologies.
2. Strong Understanding Of Servicenow (Snow) Administration And Support.
3. Familiarity With Bmc Remedy, Ca Service Desk, And Avanti Tools.
4. Excellent Analytical And Problem-Solving Skills.
5. Strong Communication And Presentation Skills To Interact Effectively With Stakeholders.
2. Strong Understanding Of Servicenow (Snow) Administration And Support.
3. Familiarity With Bmc Remedy, Ca Service Desk, And Avanti Tools.
4. Excellent Analytical And Problem-Solving Skills.
5. Strong Communication And Presentation Skills To Interact Effectively With Stakeholders.
Other Requirements
1. Itil Foundation Certification Is Recommended.
2. Certifications In Servicenow Administration Or Bmc Remedy Are Valuable But Not Mandatory
2. Certifications In Servicenow Administration Or Bmc Remedy Are Valuable But Not Mandatory
Frequently Asked Questions
Is the salary disclosed for the SME - Process Management, ServiceNow position at HCLTech?
The salary for this SME - Process Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Process Management, ServiceNow position at HCLTech located?
This SME - Process Management, ServiceNow role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Process Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Process Management, ServiceNow job at HCLTech posted?
This SME - Process Management, ServiceNow position at HCLTech was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Process Management, ServiceNow
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.