SME - Nutanix AHV, VMware vCenter
About this role
Job Summary
The Subject Matter Expert (Support & Operations) plays a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards and SLAs. This position focuses on enhancing customer satisfaction through effective communication, mentoring, and strategic analysis to drive continuous improvement in support operations.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents Through Efficient Analysis Of Nutanix And Vmware Vsphere & Vcenter Environments In Accordance With Slas.
2. Mentor Team Members And Administrators, Preparing Standard Operating Procedures And Maintaining Effective Documentation For Nutanix Cloud Infrastructure And Vmware Operations, While Fostering Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Participating In Customer Meetings, Understanding Challenges Faced, And Providing Strategic Solutions Related To Nutanix And Vmware Technologies.
5. Conduct And Validate Analyses, Including Root Cause And Trend Analyses, Presenting Insightful Reports To Key Business Stakeholders To Facilitate Informed Decision-Making And Performance Improvement.
2. Mentor Team Members And Administrators, Preparing Standard Operating Procedures And Maintaining Effective Documentation For Nutanix Cloud Infrastructure And Vmware Operations, While Fostering Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Participating In Customer Meetings, Understanding Challenges Faced, And Providing Strategic Solutions Related To Nutanix And Vmware Technologies.
5. Conduct And Validate Analyses, Including Root Cause And Trend Analyses, Presenting Insightful Reports To Key Business Stakeholders To Facilitate Informed Decision-Making And Performance Improvement.
Skill Requirements
1. Proficient In Nutanix And Vmware Vsphere & Vcenter With A Strong Understanding Of Support Operations
2. Solid Knowledge Of Nutanix Cloud Infrastructure And Best Practices For Incident Resolution
3. Excellent Communication And Presentation Skills To Engage With Stakeholders Effectively
4. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analysis
2. Solid Knowledge Of Nutanix Cloud Infrastructure And Best Practices For Incident Resolution
3. Excellent Communication And Presentation Skills To Engage With Stakeholders Effectively
4. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analysis
Other Requirements
1. Optional But Valuable: Vmware Certified Professional (Vcp) Or Nutanix Certified Professional (Ncp) Certifications
Frequently Asked Questions
Is the salary disclosed for the SME - Nutanix AHV, VMware vCenter position at HCLTech?
The salary for this SME - Nutanix AHV, VMware vCenter role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Nutanix AHV, VMware vCenter position at HCLTech located?
This SME - Nutanix AHV, VMware vCenter role at HCLTech is based in Sholinganallur, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Nutanix AHV, VMware vCenter position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Nutanix AHV, VMware vCenter job at HCLTech posted?
This SME - Nutanix AHV, VMware vCenter position at HCLTech was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Nutanix AHV, VMware vCenter
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.