SME - Network LAN/WAN
HCLTech
SME - Network LAN/WAN
About this role
Job Summary
Job Summary : Job Title: Manager - Network Technical Operations Manager\\r\\n\\r\\nJob Brief:\\r\\n\\r\\nWe are seeking a manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels.
Job Responsibilities : Responsibilities:\\r\\n\\r\\n· Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs).\\r\\n\\r\\n· Client Relationship Management: Develop and maintain strong relationships with clients, handling their expectations and resolving any issues promptly.\\r\\n\\r\\n· Service Improvement: Identify and rectify service delivery issues, conduct root cause analysis, and implement service improvement plans.\\r\\n\\r\\n· Team Leadership: Lead and manage service delivery teams, ensuring they are adequately trained and resourced.\\r\\n\\r\\n· Reporting: Prepare and present regular and accurate reports to stakeholders on service performance.\\r\\n\\r\\n· Compliance: Ensure compliance with company policies, procedures, and health and safety regulations.\\r\\n\\r\\n· Collaboration: Work closely with sales, marketing, and other departments to drive service sales and profitability.\\r\\n\\r\\n· Billing & Revenue: Managing SOW renewals, monthly billing milestones, Budget Vs Revenue forecast, P&L
Job Description : · Excellent verbal and written communication skills. (Primary – Mandarin, Business Level English spe
Key Responsibilities
NA
Skill Requirements
Skill Requirement : Skills:\\r\\n\\r\\n· Service Management: Deep understanding of service management principles and best practices.\\r\\n\\r\\n· Client Relationship Management: Strong interpersonal and communication skills to build and maintain client relationships.\\r\\n\\r\\n· Leadership: Ability to guide and motivate team members.\\r\\n\\r\\n· Project Management: Strong skills in planning, organizing, and coordinating resources and timelines.\\r\\n\\r\\n· Problem-Solving: Adept at analyzing complex situations and proposing effective solutions.
Other Requirements
Other Requirement : · Excellent verbal and written communication skills. (Primary – Mandarin, Business Level English speaking skills)
Frequently Asked Questions
Is the salary disclosed for the SME - Network LAN/WAN position at HCLTech?
The salary for this SME - Network LAN/WAN role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Network LAN/WAN position at HCLTech located?
This SME - Network LAN/WAN role at HCLTech is based in Others, Taiwan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Network LAN/WAN position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Network LAN/WAN job at HCLTech posted?
This SME - Network LAN/WAN position at HCLTech was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Network LAN/WAN
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.