SME - Network LAN/WAN
HCLTech
SME - Network LAN/WAN
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalated incidents and tickets in the Data LAN/WAN area. This position is pivotal in maintaining quality compliance with service level agreements (SLAs) while fostering positive customer satisfaction through effective communication and in-depth analysis. The expert will also contribute to the development of team capabilities and operational efficiencies.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets By Analyzing Lan/Wan Incidents According To Slas, Leading To Improved Customer Satisfaction.
2. Mentor Team Members On Lan/Wan Protocols And Best Practices, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans By Assessing Compliance With Human Error Protocols And Actively Participate In Capacity Planning For Lan/Wan Resources.
4. Facilitate Positive Customer Feedback By Participating In Meetings To Gather Insights On Challenges Faced And Provide Actionable Solutions.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis To Generate Reports That Support Performance Improvements And Present Findings To Key Business Stakeholders.
2. Mentor Team Members On Lan/Wan Protocols And Best Practices, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans By Assessing Compliance With Human Error Protocols And Actively Participate In Capacity Planning For Lan/Wan Resources.
4. Facilitate Positive Customer Feedback By Participating In Meetings To Gather Insights On Challenges Faced And Provide Actionable Solutions.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis To Generate Reports That Support Performance Improvements And Present Findings To Key Business Stakeholders.
Skill Requirements
1. In-Depth Knowledge Of Data Lan/Wan Technologies And Incident Management Processes.
2. Strong Analytical Skills To Conduct Root Cause Analysis And Trend Analysis.
3. Excellent Communication Skills To Liaise With Stakeholders And Present Findings Effectively.
4. Proven Ability To Mentor And Guide Team Members In Support Operations.
2. Strong Analytical Skills To Conduct Root Cause Analysis And Trend Analysis.
3. Excellent Communication Skills To Liaise With Stakeholders And Present Findings Effectively.
4. Proven Ability To Mentor And Guide Team Members In Support Operations.
Other Requirements
1. Itil Foundation Certification Is Preferred.
2. Cisco Certified Network Associate (Ccna) Certification Is Optional But Valuable
2. Cisco Certified Network Associate (Ccna) Certification Is Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the SME - Network LAN/WAN position at HCLTech?
The salary for this SME - Network LAN/WAN role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Network LAN/WAN position at HCLTech located?
This SME - Network LAN/WAN role at HCLTech is based in Others, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Network LAN/WAN position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Network LAN/WAN job at HCLTech posted?
This SME - Network LAN/WAN position at HCLTech was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Network LAN/WAN
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.