SME - Logical DBA, MySQL
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalations and incidents, aligning with service level agreements (SLAs) and quality standards. This position is essential for enhancing customer satisfaction through effective analysis, proactive communication, and process improvement initiatives.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Applying Sql Development Skills And Mysql Administration Best Practices, Adhering To Agreed Slas.
2. Mentor Team Members And Administrators By Sharing Knowledge And Preparing Standard Operating Procedures (Sops), While Maintaining Effective Documentation To Support Operational Excellence.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Prevention Strategies, Actively Participating In Capacity Planning Discussions To Optimize Resource Utilization.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Leveraging Sql And Mysql Expertise To Understand And Address Any Operational Issues Faced By Clients.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Findings In Comprehensive Reports To Key Business Stakeholders To Drive Performance Improvements.
2. Mentor Team Members And Administrators By Sharing Knowledge And Preparing Standard Operating Procedures (Sops), While Maintaining Effective Documentation To Support Operational Excellence.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Prevention Strategies, Actively Participating In Capacity Planning Discussions To Optimize Resource Utilization.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Leveraging Sql And Mysql Expertise To Understand And Address Any Operational Issues Faced By Clients.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Findings In Comprehensive Reports To Key Business Stakeholders To Drive Performance Improvements.
Skill Requirements
1. Proficient In Sql Development And Mysql Administration With A Strong Understanding Of Database Management Principles.
2. Strong Analytical Skills To Perform Root Cause And Trend Analysis.
3. Excellent Communication And Presentation Skills For Stakeholder Engagement.
4. Familiarity With Creating Standard Operating Procedures And Maintaining Documentation.
2. Strong Analytical Skills To Perform Root Cause And Trend Analysis.
3. Excellent Communication And Presentation Skills For Stakeholder Engagement.
4. Familiarity With Creating Standard Operating Procedures And Maintaining Documentation.
Other Requirements
1. Optional But Valuable Certifications: Mysql Database Administrator, Sql Server Database Development
Frequently Asked Questions
Is the salary disclosed for the SME - Logical DBA, MySQL position at HCLTech?
The salary for this SME - Logical DBA, MySQL role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Logical DBA, MySQL position at HCLTech located?
This SME - Logical DBA, MySQL role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Logical DBA, MySQL position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Logical DBA, MySQL job at HCLTech posted?
This SME - Logical DBA, MySQL position at HCLTech was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Logical DBA, MySQL
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.