SME - Jenkins,Windows PowerShell
About this role
Job Summary
The Subject Matter Expert in Tools and Automation plays a crucial role in ensuring timely resolution of escalations and incidents while maintaining quality standards. This position is integral to enhancing customer satisfaction through effective analysis and communication, as well as mentoring team members in the use of automation tools.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Leveraging Jenkins And Powershell To Automate Workflows And Streamline Processes In Accordance With Sla Requirements.
2. Mentor Team Members And Administrators In Best Practices For Using Ansible And Python, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance By Utilizing Powershell Scripts For Automation, And Actively Participate In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Utilizing Effective Communication Skills To Understand And Address Issues Using Automation Tools.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis Using Python And Powershell, Facilitating Performance Improvement Discussions With Key Business Stakeholders.
2. Mentor Team Members And Administrators In Best Practices For Using Ansible And Python, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance By Utilizing Powershell Scripts For Automation, And Actively Participate In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Utilizing Effective Communication Skills To Understand And Address Issues Using Automation Tools.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis Using Python And Powershell, Facilitating Performance Improvement Discussions With Key Business Stakeholders.
Skill Requirements
1. Proficiency In Jenkins And Powershell With Strong Understanding Of Automation Concepts.
2. Solid Experience With Ansible And Python For Scripting And Automation Tasks.
3. Excellent Analytical And Problem-Solving Skills With The Ability To Conduct Performance Analyses.
4. Strong Communication And Interpersonal Skills For Effective Stakeholder Engagement.
2. Solid Experience With Ansible And Python For Scripting And Automation Tasks.
3. Excellent Analytical And Problem-Solving Skills With The Ability To Conduct Performance Analyses.
4. Strong Communication And Interpersonal Skills For Effective Stakeholder Engagement.
Other Requirements
1. Optional But Valuable Certifications: Certified Jenkins Engineer (Cje), Microsoft Certified: Powershell Fundamentals, Red Hat Certified Specialist In Ansible Automation
Frequently Asked Questions
Is the salary disclosed for the SME - Jenkins,Windows PowerShell position at HCLTech?
The salary for this SME - Jenkins,Windows PowerShell role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Jenkins,Windows PowerShell position at HCLTech located?
This SME - Jenkins,Windows PowerShell role at HCLTech is based in Santa Clara, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Jenkins,Windows PowerShell position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Jenkins,Windows PowerShell job at HCLTech posted?
This SME - Jenkins,Windows PowerShell position at HCLTech was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Jenkins,Windows PowerShell
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.