SME - JBoss Application Server, Apache Tomcat
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalated incidents while upholding quality standards in line with SLAs. This position not only focuses on incident management but also emphasizes customer satisfaction and effective communication with stakeholders. The expert will leverage their in-depth knowledge of JBoss and Tomcat to drive operational excellence and mentoring within the team.
Key Responsibilities
1. Ensure On-Time Resolution Of Escalated Incidents By Leveraging Jboss And Tomcat Expertise, While Adhering To Quality Compliance As Per Agreed Slas.
2. Mentor Team Members And Administrators, Preparing Standard Operating Procedures (Sops) And Maintaining Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning Initiatives.
4. Drive Customer Satisfaction By Engaging In Customer Meetings To Address Concerns And Gather Feedback, Ensuring Alignment With Business Needs.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis To Key Business Stakeholders, Facilitating Informed Decision-Making And Performance Improvement.
2. Mentor Team Members And Administrators, Preparing Standard Operating Procedures (Sops) And Maintaining Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning Initiatives.
4. Drive Customer Satisfaction By Engaging In Customer Meetings To Address Concerns And Gather Feedback, Ensuring Alignment With Business Needs.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis To Key Business Stakeholders, Facilitating Informed Decision-Making And Performance Improvement.
Skill Requirements
1. Proficient In Jboss And Tomcat With A Solid Understanding Of Web Application Server Operations.
2. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analysis.
3. Excellent Communication Skills For Effective Stakeholder Engagement And Mentoring.
4. Familiarity With Capacity Planning And Change Management Processes.
2. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analysis.
3. Excellent Communication Skills For Effective Stakeholder Engagement And Mentoring.
4. Familiarity With Capacity Planning And Change Management Processes.
Other Requirements
1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Jboss And Tomcat Specific Certifications
2. Optional But Valuable: Jboss And Tomcat Specific Certifications
Frequently Asked Questions
Is the salary disclosed for the SME - JBoss Application Server, Apache Tomcat position at HCLTech?
The salary for this SME - JBoss Application Server, Apache Tomcat role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - JBoss Application Server, Apache Tomcat position at HCLTech located?
This SME - JBoss Application Server, Apache Tomcat role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - JBoss Application Server, Apache Tomcat position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - JBoss Application Server, Apache Tomcat job at HCLTech posted?
This SME - JBoss Application Server, Apache Tomcat position at HCLTech was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - JBoss Application Server, Apache Tomcat
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.