SME - IBM QRadar (SIEM Software)
About this role
Job Summary
As a Subject Matter Expert in Support & Operations, you will play a crucial role in ensuring timely resolution of escalated incidents while adhering to service level agreements (SLA) and quality standards. Your expertise in IBM QRADAR and technical solution implementation for Security Information and Event Management (SIEM) will significantly impact customer satisfaction and operational excellence.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Leveraging Expertise In Ibm Qradar, Adhering To Agreed Slas And Quality Norms.
2. Mentor Team Members And Administrators On Best Practices In Siem Implementation, While Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans Using Technical Knowledge In Siem And Participate In Capacity Planning To Ensure Optimal Resource Allocation.
4. Facilitate Effective Communication With Key Business Stakeholders By Actively Participating In Customer Meetings, Addressing Concerns, And Ensuring Positive Customer Feedback And Satisfaction.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis To Key Business Stakeholders, Utilizing Findings To Improve Operational Performance And Prevent Future Incidents.
2. Mentor Team Members And Administrators On Best Practices In Siem Implementation, While Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans Using Technical Knowledge In Siem And Participate In Capacity Planning To Ensure Optimal Resource Allocation.
4. Facilitate Effective Communication With Key Business Stakeholders By Actively Participating In Customer Meetings, Addressing Concerns, And Ensuring Positive Customer Feedback And Satisfaction.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis To Key Business Stakeholders, Utilizing Findings To Improve Operational Performance And Prevent Future Incidents.
Skill Requirements
1. Strong Understanding Of Ibm Qradar And Siem Technical Solution Implementation.
2. Excellent Analytical Skills For Incident Resolution And Performance Analysis.
3. Proficient In Creating And Maintaining Documentation And Sops.
4. Effective Communication And Presentation Skills For Stakeholder Engagement.
5. Ability To Mentor And Provide Guidance To Team Members.
2. Excellent Analytical Skills For Incident Resolution And Performance Analysis.
3. Proficient In Creating And Maintaining Documentation And Sops.
4. Effective Communication And Presentation Skills For Stakeholder Engagement.
5. Ability To Mentor And Provide Guidance To Team Members.
Other Requirements
1. Optional But Valuable Certifications: Ibm Qradar Certified Analyst, Itil Foundation Certification
Frequently Asked Questions
Is the salary disclosed for the SME - IBM QRadar (SIEM Software) position at HCLTech?
The salary for this SME - IBM QRadar (SIEM Software) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - IBM QRadar (SIEM Software) position at HCLTech located?
This SME - IBM QRadar (SIEM Software) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - IBM QRadar (SIEM Software) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - IBM QRadar (SIEM Software) job at HCLTech posted?
This SME - IBM QRadar (SIEM Software) position at HCLTech was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - IBM QRadar (SIEM Software)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.