SME - IBM MQ, IIB(ACE), RabbitMQ
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalations and incidents within the Support & Operations domain. This position emphasizes efficient analysis in alignment with service level agreements (SLAs) and quality standards, directly contributing to enhanced customer satisfaction and operational excellence.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Utilizing Ibm Mq And Iib (Ace) To Analyze And Address Issues As Per The Agreed Slas.
2. Mentor Team Members And Administrators By Developing And Maintaining Standard Operating Procedures (Sops) And Effective Documentation While Facilitating Knowledge Sharing Across The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, While Actively Participating In Capacity Planning Discussions To Optimize Resource Utilization.
4. Engage With Customers In Meetings To Gather Feedback And Understand Issues, Ensuring A Focus On Positive Customer Satisfaction And Proactive Issue Resolution.
5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, To Validate Reports And Facilitate Performance Improvements, Presenting Findings To Key Business Stakeholders.
2. Mentor Team Members And Administrators By Developing And Maintaining Standard Operating Procedures (Sops) And Effective Documentation While Facilitating Knowledge Sharing Across The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, While Actively Participating In Capacity Planning Discussions To Optimize Resource Utilization.
4. Engage With Customers In Meetings To Gather Feedback And Understand Issues, Ensuring A Focus On Positive Customer Satisfaction And Proactive Issue Resolution.
5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, To Validate Reports And Facilitate Performance Improvements, Presenting Findings To Key Business Stakeholders.
Skill Requirements
1. Expertise In Ibm Mq And Iib (Ace) With A Solid Understanding Of Messaging Systems And Integration Patterns.
2. Strong Problem-Solving Skills With The Ability To Perform Detailed Root Cause Analyses And Trend Evaluations.
3. Excellent Communication Skills To Effectively Liaise With Business Stakeholders And Present Technical Information Clearly.
4. Familiarity With Ticketing Systems And Incident Management Processes To Ensure Compliance With Slas.
5. Proficient In Developing Documentation And Sops For Operational Procedures.
2. Strong Problem-Solving Skills With The Ability To Perform Detailed Root Cause Analyses And Trend Evaluations.
3. Excellent Communication Skills To Effectively Liaise With Business Stakeholders And Present Technical Information Clearly.
4. Familiarity With Ticketing Systems And Incident Management Processes To Ensure Compliance With Slas.
5. Proficient In Developing Documentation And Sops For Operational Procedures.
Other Requirements
1. Optional But Valuable Certifications: Ibm Certified Solution Architect Integration Bus, Ibm Certified Advanced Message Queuing Protocol (Amqp) Fundamentals
Frequently Asked Questions
Is the salary disclosed for the SME - IBM MQ, IIB(ACE), RabbitMQ position at HCLTech?
The salary for this SME - IBM MQ, IIB(ACE), RabbitMQ role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - IBM MQ, IIB(ACE), RabbitMQ position at HCLTech located?
This SME - IBM MQ, IIB(ACE), RabbitMQ role at HCLTech is based in Dallas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - IBM MQ, IIB(ACE), RabbitMQ position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - IBM MQ, IIB(ACE), RabbitMQ job at HCLTech posted?
This SME - IBM MQ, IIB(ACE), RabbitMQ position at HCLTech was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - IBM MQ, IIB(ACE), RabbitMQ
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.