SME - Disastery Recovery Exercise
About this role
Job Summary
The Subject Matter Expert in Support & Operations plays a critical role in ensuring the effective management and execution of disaster recovery exercises and business continuity planning. This position focuses on resolving escalations and incidents promptly while maintaining compliance with quality standards, ultimately enhancing customer satisfaction and operational resilience.
Key Responsibilities
1. Coordinate And Manage Disaster Recovery Exercises And Business Continuity Planning Activities, Ensuring Adherence To Best Practices And Quality Compliance In Line With Defined Slas.
2. Facilitate Knowledge Sharing By Mentoring Team Members, Preparing Standard Operating Procedures, And Maintaining Comprehensive Documentation For Disaster Recovery Processes.
3. Validate The Change Order Implementation Plan And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Initiatives To Ensure Robust Operational Readiness.
4. Actively Engage In Customer Meetings To Understand Challenges, Ensuring Positive Feedback And High Levels Of Customer Satisfaction Through Effective Communication And Issue Resolution.
5. Conduct In-Depth Analyses, Including Root Cause Analysis And Trend Analysis, To Validate Reports And Provide Insights For Performance Improvement To Key Business Stakeholders.
2. Facilitate Knowledge Sharing By Mentoring Team Members, Preparing Standard Operating Procedures, And Maintaining Comprehensive Documentation For Disaster Recovery Processes.
3. Validate The Change Order Implementation Plan And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Initiatives To Ensure Robust Operational Readiness.
4. Actively Engage In Customer Meetings To Understand Challenges, Ensuring Positive Feedback And High Levels Of Customer Satisfaction Through Effective Communication And Issue Resolution.
5. Conduct In-Depth Analyses, Including Root Cause Analysis And Trend Analysis, To Validate Reports And Provide Insights For Performance Improvement To Key Business Stakeholders.
Skill Requirements
1. Strong Understanding Of Disaster Recovery Exercise Coordination And Business Continuity Planning.
2. Proficient In Analysis Techniques Such As Root Cause Analysis And Trend Analysis.
3. Excellent Communication And Presentation Skills To Liaise Effectively With Business Stakeholders.
4. Familiarity With Documentation Standards And Process Improvement Methodologies.
2. Proficient In Analysis Techniques Such As Root Cause Analysis And Trend Analysis.
3. Excellent Communication And Presentation Skills To Liaise Effectively With Business Stakeholders.
4. Familiarity With Documentation Standards And Process Improvement Methodologies.
Other Requirements
1. Optional But Valuable: Certifications In Business Continuity Planning (Cbcp) Or Disaster Recovery Planning (Cdrp)
Frequently Asked Questions
Is the salary disclosed for the SME - Disastery Recovery Exercise position at HCLTech?
The salary for this SME - Disastery Recovery Exercise role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Disastery Recovery Exercise position at HCLTech located?
This SME - Disastery Recovery Exercise role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Disastery Recovery Exercise position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Disastery Recovery Exercise job at HCLTech posted?
This SME - Disastery Recovery Exercise position at HCLTech was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Disastery Recovery Exercise
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.