SME - Data security and compliance,Presales
About this role
Job Summary
The Subject Matter Expert in Security Pre-Sales will play a critical role in ensuring the timely resolution of escalations and incidents, in alignment with SLA and quality standards. This position focuses on enhancing customer satisfaction through effective communication, mentoring, and strategic analysis, contributing significantly to the overall effectiveness of our support and operations team.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents Through Thorough Analysis And Adherence To Agreed Slas, Utilizing Expertise In Security Pre-Sales And Grc Methodologies.
2. Facilitate Value Addition Activities By Mentoring Team Members, Preparing Standard Operating Procedures (Sops), Maintaining Comprehensive Documentation, And Promoting Knowledge Sharing Across The Organization.
3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Contributing To Capacity Planning Efforts To Optimize Operational Efficiency.
4. Engage In Customer Meetings To Gather Feedback And Address Issues, Ensuring A Focus On Positive Customer Experiences And Satisfaction Levels.
5. Conduct And Validate Detailed Analyses, Including Root Cause And Trend Analysis, To Inform Strategic Performance Reports For Presentation To Key Business Stakeholders.
2. Facilitate Value Addition Activities By Mentoring Team Members, Preparing Standard Operating Procedures (Sops), Maintaining Comprehensive Documentation, And Promoting Knowledge Sharing Across The Organization.
3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Contributing To Capacity Planning Efforts To Optimize Operational Efficiency.
4. Engage In Customer Meetings To Gather Feedback And Address Issues, Ensuring A Focus On Positive Customer Experiences And Satisfaction Levels.
5. Conduct And Validate Detailed Analyses, Including Root Cause And Trend Analysis, To Inform Strategic Performance Reports For Presentation To Key Business Stakeholders.
Skill Requirements
1. Expertise In Security Pre-Sales And Grc Practices.
2. Strong Analytical Skills For Root Cause And Trend Analysis.
3. Proficiency In Creating And Maintaining Sops And Documentation.
4. Excellent Communication And Presentation Skills For Stakeholder Engagement.
5. Familiarity With Capacity Planning Processes.
2. Strong Analytical Skills For Root Cause And Trend Analysis.
3. Proficiency In Creating And Maintaining Sops And Documentation.
4. Excellent Communication And Presentation Skills For Stakeholder Engagement.
5. Familiarity With Capacity Planning Processes.
Other Requirements
1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Certified Information Systems Auditor (Cisa), Or Equivalent In Security And Grc Domains
Frequently Asked Questions
Is the salary disclosed for the SME - Data security and compliance,Presales position at HCLTech?
The salary for this SME - Data security and compliance,Presales role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Data security and compliance,Presales position at HCLTech located?
This SME - Data security and compliance,Presales role at HCLTech is based in Colombo, Sri Lanka. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Data security and compliance,Presales position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Data security and compliance,Presales job at HCLTech posted?
This SME - Data security and compliance,Presales position at HCLTech was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Data security and compliance,Presales
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.