SME - Data Loss Prevention,Palo Alto Firewalls
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents, maintaining adherence to SLA standards and quality norms. This position is essential for enhancing customer satisfaction through effective communication and mentorship, while also driving operational excellence within the support team.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Through Efficient Analysis Using Zscaler And Palo Alto Technologies, Adhering To Agreed Slas.
2. Mentor Team Members And Administrators On Best Practices For Zscaler Dlp And Casb Implementations, While Preparing And Maintaining Standard Operating Procedures (Sops) And Documentation For Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Facilitate Positive Customer Feedback And Satisfaction By Participating In Customer Meetings, Leveraging Zscaler Sse Insights To Address And Resolve Customer Issues Effectively.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, Utilizing Data From Zscaler And Palo Alto Systems, And Prepare Comprehensive Reports For Presentation To Key Business Stakeholders.
2. Mentor Team Members And Administrators On Best Practices For Zscaler Dlp And Casb Implementations, While Preparing And Maintaining Standard Operating Procedures (Sops) And Documentation For Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Facilitate Positive Customer Feedback And Satisfaction By Participating In Customer Meetings, Leveraging Zscaler Sse Insights To Address And Resolve Customer Issues Effectively.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, Utilizing Data From Zscaler And Palo Alto Systems, And Prepare Comprehensive Reports For Presentation To Key Business Stakeholders.
Skill Requirements
1. In-Depth Knowledge Of Zscaler, Palo Alto, Zscaler Dlp, Casb, And Zscaler Sse.
2. Strong Analytical Skills For Incident Resolution And Performance Analysis.
3. Excellent Communication And Presentation Skills For Stakeholder Engagement.
4. Proficiency In Mentoring And Training Team Members.
2. Strong Analytical Skills For Incident Resolution And Performance Analysis.
3. Excellent Communication And Presentation Skills For Stakeholder Engagement.
4. Proficiency In Mentoring And Training Team Members.
Other Requirements
1. Relevant Certifications Such As Zscaler Certified Cloud Administrator (Zcca) Or Palo Alto Networks Certified Network Security Engineer (Pcnse) Are Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the SME - Data Loss Prevention,Palo Alto Firewalls position at HCLTech?
The salary for this SME - Data Loss Prevention,Palo Alto Firewalls role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Data Loss Prevention,Palo Alto Firewalls position at HCLTech located?
This SME - Data Loss Prevention,Palo Alto Firewalls role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Data Loss Prevention,Palo Alto Firewalls position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Data Loss Prevention,Palo Alto Firewalls job at HCLTech posted?
This SME - Data Loss Prevention,Palo Alto Firewalls position at HCLTech was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Data Loss Prevention,Palo Alto Firewalls
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.