SME - Configuration Management
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Applying Configuration Management Principles And Itil Practices, Meeting Agreed Service Level Agreements (Slas).
2. Conduct Mentoring Sessions For Administrators And Team Members While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Support Knowledge Sharing And Continuous Improvement Initiatives.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Leveraging Bmc Remedy And Ca Service Desk Tools, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Facilitate Customer Satisfaction Through Active Participation In Customer Meetings, Addressing Concerns And Gathering Feedback To Enhance Service Delivery And Operational Efficiency.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Reports To Present Findings And Recommendations To Key Business Stakeholders For Informed Decision-Making And Performance Improvement.
2. Conduct Mentoring Sessions For Administrators And Team Members While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Support Knowledge Sharing And Continuous Improvement Initiatives.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Leveraging Bmc Remedy And Ca Service Desk Tools, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Facilitate Customer Satisfaction Through Active Participation In Customer Meetings, Addressing Concerns And Gathering Feedback To Enhance Service Delivery And Operational Efficiency.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Reports To Present Findings And Recommendations To Key Business Stakeholders For Informed Decision-Making And Performance Improvement.
Skill Requirements
1. Strong Understanding Of Configuration Management Principles And Itil Best Practices.
2. Proficiency In Tools Such As Servicenow (Snow), Bmc Remedy, Ca Service Desk, And Avanti.
3. Excellent Analytical Skills, With The Ability To Conduct Root Cause And Trend Analysis.
4. Strong Communication And Presentation Skills For Effective Stakeholder Engagement.
2. Proficiency In Tools Such As Servicenow (Snow), Bmc Remedy, Ca Service Desk, And Avanti.
3. Excellent Analytical Skills, With The Ability To Conduct Root Cause And Trend Analysis.
4. Strong Communication And Presentation Skills For Effective Stakeholder Engagement.
Other Requirements
1. Itil Foundation Certification (Optional But Valuable).
2. Certification In Configuration Management Or Related Tools (Optional But Valuable)
2. Certification In Configuration Management Or Related Tools (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SME - Configuration Management position at HCLTech?
The salary for this SME - Configuration Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Configuration Management position at HCLTech located?
This SME - Configuration Management role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Configuration Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Configuration Management job at HCLTech posted?
This SME - Configuration Management position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Configuration Management
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.