SME - Citrix Virtual Desktops Essentials
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalated incidents while maintaining high standards of quality and customer satisfaction. This position involves leveraging expertise in Citrix Virtual Desktops Essentials to facilitate efficient operations and contribute to continuous improvement initiatives.
Key Responsibilities
1. Ensure Timely Resolution And Compliance With Quality Standards For Escalated Incidents By Utilizing Citrix Virtual Desktops Essentials, Adhering To Agreed Slas To Enhance Operational Efficiency.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Foster Knowledge Sharing And Operational Excellence.
3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning To Ensure Optimal Resource Allocation And Performance.
4. Actively Participate In Customer Meetings, Utilizing Effective Communication Skills To Understand And Address Customer Issues, Thereby Ensuring Positive Feedback And Satisfaction.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis, Leveraging Insights To Facilitate Performance Improvements And Strategic Discussions With Key Business Stakeholders.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Foster Knowledge Sharing And Operational Excellence.
3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning To Ensure Optimal Resource Allocation And Performance.
4. Actively Participate In Customer Meetings, Utilizing Effective Communication Skills To Understand And Address Customer Issues, Thereby Ensuring Positive Feedback And Satisfaction.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis, Leveraging Insights To Facilitate Performance Improvements And Strategic Discussions With Key Business Stakeholders.
Skill Requirements
1. Strong Proficiency In Citrix Virtual Desktops Essentials
2. Solid Understanding Of Incident Management Processes And Best Practices
3. Excellent Communication And Mentoring Skills
4. Familiarity With Capacity Planning And Change Management
5. Proficient In Data Analysis Techniques And Reporting
2. Solid Understanding Of Incident Management Processes And Best Practices
3. Excellent Communication And Mentoring Skills
4. Familiarity With Capacity Planning And Change Management
5. Proficient In Data Analysis Techniques And Reporting
Other Requirements
1. Citrix Certified Associate Virtualization (Cca-V) Is Optional But Valuable.
2. Itil Foundation Certification Is Recommended
2. Itil Foundation Certification Is Recommended
Frequently Asked Questions
Is the salary disclosed for the SME - Citrix Virtual Desktops Essentials position at HCLTech?
The salary for this SME - Citrix Virtual Desktops Essentials role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Citrix Virtual Desktops Essentials position at HCLTech located?
This SME - Citrix Virtual Desktops Essentials role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Citrix Virtual Desktops Essentials position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Citrix Virtual Desktops Essentials job at HCLTech posted?
This SME - Citrix Virtual Desktops Essentials position at HCLTech was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Citrix Virtual Desktops Essentials
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.