SME - Cisco Contact Center
HCLTech
SME - Cisco Contact Center
About this role
Job Summary
Strong technical skills on Cisco Contact Center Enterprise • Knowledge of network management, network availability & capacity planning • Ability to analyze, configure and troubleshoot large Cisco voice networks • Is a technical expert in more than one area with a wide understanding of networking protocols and concepts • Proven planning, prioritization and organizing skills • Drive for continuous learning, results orientation and teamwork • Utilization of a good understanding of Cisco business strategies and drivers to guide activities
Independently solve problems in broad, complex, and unique networks with mixed media and protocols • Provides systems/product training, Incident Management and Change Management (Planning & Execution) • On-call Escalation support, Ticket Quality Process adherence & Security compliance Customer feedback (Appreciations, CSAT survey results) • Knowledge Base preparation and review, Knowlegde sharing & documentation Root cause analysis / Problem Management + Capacity / Architectural Management • SLA compliance for tickets, Value Add/Mentoring
UCCE related certification is mandatory
Key Responsibilities
NA
Skill Requirements
CUCM Features Dial Plan UCCE Cisco Unified Intelligent Contact Management (ICM) ICM Scripting Cisco Unified Customer Voice Portal (CVP) VXML Gateways & Voice gateway Cisco Finesse Agent Desktop CUIC Reporting Tool Load Balancers
Other Requirements
Strong technical skills in troubleshooting contact center related issue (UCCE) * Technical expert in more than one area with a wide understanding of networking protocols and concepts * Ability to analyze and troubleshoot large Cisco Voice networks * Excellent communication skills (Written and Verbal) * Proven planning, prioritization and organizing skills * Ability to drive change through innovation & process improvement
Frequently Asked Questions
Is the salary disclosed for the SME - Cisco Contact Center position at HCLTech?
The salary for this SME - Cisco Contact Center role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Cisco Contact Center position at HCLTech located?
This SME - Cisco Contact Center role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Cisco Contact Center position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Cisco Contact Center job at HCLTech posted?
This SME - Cisco Contact Center position at HCLTech was posted on Jul 24, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Cisco Contact Center
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.